Sharon Martell
Tampa,United States
Summary
Highly motivated and dedicated professional with a track record of success in leadership roles. Exponential in providing strong attention to detail and providing successful results. Strong background encompassing role in home loan processing, customer service, merchandising, and reporting analysis. Proficiency in project management, data entry, task management, and effective communication.
Overview
30
30
years of professional experience
Work History
Home Loan Specialist 2
PENNYMAC
01.2021 - Current
- Conduct high-volume daily loan reviews (200–400 files) to verify payoff status, identify delays, and proactively resolve funding issues
- Manage and review 120–150+ loan files monthly, ensuring accuracy, compliance, and on-time funding
- Manage loan pipeline across onshore and offshore teams, improving workflow efficiency and maintaining consistent timelines
- Coordinate with closing, post-closing, and title teams to resolve issues and prevent funding delays
- Escalate and resolve complex issues impacting funding, ensuring smooth loan processing and client satisfaction
- Consistently exceed production, quality, and performance metrics
Customer Service
Compex Legal Services Inc.
09.2019 - 01.2021
- Resolved client issues and ensured timely delivery of records, meeting tight deadlines and enhancing client satisfaction
- Coordinated with providers, hospitals, and legal teams to secure time-sensitive documentation, facilitating timely client service
- Managed high-volume client requests for medical and legal records, ensuring strict HIPAA compliance and safeguarding sensitive information
- Maintained detailed tracking systems and handled provider payments accurately
Merchandiser
Hasbro
10.2015 - 12.2019
- Executed merchandising strategies at Walmart and Target to enhance brand presence
- Enhanced product visibility and supported sales through impactful displays
- Developed and executed merchandising plans for new product launches.
- Analyzed market trends to optimize product placement and visibility.
- Collaborated with retail partners to enhance shelf organization and presentation.
Customer Service
Verizon Communications
11.2002 - 11.2008
- Managed high-volume client accounts, resolving complex billing and service issues to enhance client satisfaction
- Recognized as a top performer in customer service and issue resolution
- Partnered with internal teams and leadership to improve customer outcomes
- Analyzed service data to identify trends, supporting operational improvements
- Promoted for performance and analytical ability to reporting and analysis role
Reporting Analyst
Verizon Communications
11.1996 - 10.2002
- Analyzed and reported on field service calls to identify trends and areas for improvement in wireline business.
- Provided feedback on field service calls to enhance business efficiency and service quality.
- Led weekly meetings to identify and address process failures, fostering collaborative solutions.
- Assist in improving field service assignments by analyzing monthly reports.
- New York, United States
Education
Associate’s Degree - Criminal Justice
Concord Technical Institute
Skills
- Customer service
- Risk assessment
- Workflow optimization
- Project management
- Task management
- Strategic planning
- Microsoft Office Suite
- Problem solving
- Issue resolution
- Time management
- Leadership
- Collaboration
- Verbal and written communication
- Attention to detail
- Management
Timeline
Home Loan Specialist 2
PENNYMAC
01.2021 - Current
Customer Service
Compex Legal Services Inc.
09.2019 - 01.2021
Merchandiser
Hasbro
10.2015 - 12.2019
Customer Service
Verizon Communications
11.2002 - 11.2008
Reporting Analyst
Verizon Communications
11.1996 - 10.2002
Associate’s Degree - Criminal Justice
Concord Technical Institute