SHARON MAURER

• Maintained a high level of professionalism while interacting with customers via phone or email.
• Assisted customers with account maintenance such as resetting passwords and updating contact information.
• Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
• Maintained up-to-date knowledge of product features and benefits.
• Researched complex issues raised by customers, identified solutions, and provided timely responses.
• Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
• Trained new hires on products and services, best practices, and protocols to reduce process gaps.
• Upheld quality control policies and procedures to increase customer satisfaction.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Answered inbound calls, chats and emails to facilitate customer service.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

CC

• Developed strategic plans to increase profitability and efficiency.
• Maintained relationships with existing clients by providing superior customer service.
• Identified new opportunities for growth, expansion, and diversification.
• Oversaw budgeting and financial management.
• Set pricing structures according to market analytics and emerging trends.

• Trained new employees on proper use of inspection tools and techniques.
• Implemented continuous improvement initiatives aimed at improving overall product quality.
• Ensured compliance with all applicable standards and regulations.
• Performed regular maintenance on equipment used in quality assurance processes.
• Provided guidance and technical support to production staff regarding quality issues.
• Interviewed and hired new employees
• Trained and supervised employees

Assisted in the care of my non verbal grandson. Navigating needs with probing questions and some sign language.

This was in transition to starting over from scratch.