SHARON MCFALL-JOHNSON
Magnolia,Texas
Summary
Nursing leader and healthcare operations manager with a strong background in quality improvement, regulatory compliance, and team leadership. Leads 50+ staff, supports care coordination across disciplines, and manages budgets while improving patient safety, documentation accuracy, and patient satisfaction.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Nurse Manager
CHI ST. LUKE'S HEALTH
01.2012 - 06.2022
- Supported 50+ frontline staff through unit operations and daily patient care.
- Converted medical-surgical unit into COVID-19 isolation unit and provided PPE/PAPR training to strengthen staff readiness for COVID-19 protocols.
- Led decontamination and hazmat preparedness efforts to support safe response procedures.
- Reduced patient falls by 8%, maintained 100% bedside shift report compliance, improved patient satisfaction results, and managed budgets to improve resource use and operational efficiency.
- Oversaw daily nursing unit operations at CHI St. Luke's Health.
- Coordinated staff schedules and assigned daily patient care duties.
- Worked with physicians and interdisciplinary teams to develop patient care plans.
RN Manager
Houston Methodist Willowbrook
Houston, TX
06.2022 - 06.2026
- Supported nursing operations at Houston Methodist Willowbrook acute care units.
- Worked with physicians, therapists, and case managers to coordinate patient care.
- Enforced hospital policies, safety standards, and regulatory compliance.
- Implemented compliance measures for hospital policies, safety standards, and regulatory compliance.
- Analyzed patient charts in Epic to support documentation accuracy in Epic for care planning and documentation.
- Led quality reviews and addressed nursing concerns at Willowbrook campus.
- Developed protocols for handling emergency situations to enhance response efficiency.
- Monitored patient outcomes to identify and address improvement opportunities.
- Analyzed data from various sources to measure unit performance against set standards.
- Ensured compliance with all applicable state regulations related to nursing practice.
- Facilitated communication between medical teams, patients, families, and other stakeholders.
- Conducted performance reviews of nursing personnel to identify training needs and areas for improvement.
- Coordinated interdisciplinary team meetings to review cases and formulate effective treatment plans.
- Advised leadership on appropriate staffing levels based on current census data.
- Supported organizational initiatives designed to improve quality of care outcomes.
- Provided education and guidance to nursing staff on the interpretation of hospital policies and procedures.
- Participated in clinical rounds to evaluate patient care needs.
- Reviewed incident reports from nurses regarding patient safety issues.
- Implemented strategies to improve customer satisfaction scores.
- Developed and implemented patient care standards, policies, and procedures.
- Managed budgetary resources allocated to the department.
- Monitored staff performance and provided coaching and formal counseling to staff.
- Received and investigated complaints from families, patients and clinical staff, devising solutions to multifaceted challenges.
- Applied clinical judgment and comprehensive knowledge of facility policies to assist floor nurses with patient care decisions.
- Performed personnel interviewing, hiring, disciplinary actions and dismissals.
- Improved patient outcomes through peer groups and facilitating continuing education.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
Interim Nurse Manager
3 West
01.2016 - 01.2018
- Managed 3 West nursing operations and daily patient care workflows
- Supervised nursing staff on 3 West and coordinated assignments
- Trained new nurses on 3 West policies, procedures, and standards
- Directed operations to ensure continuity of care and foster staff engagement during leadership transition.
Charge Nurse
Woodlands Endoscopy Center
01.2010 - 01.2012
- Directed daily nursing workflow in ambulatory endoscopy center
- Supervised pre-op assessments and patient preparation
- Coordinated post-procedure recovery and discharge teaching
- Coordinated AAAHC accreditation readiness and Medicare compliance audits, credentialing, and quality assurance activities to maintain regulatory adherence.
Charge Nurse
St. Luke's Episcopal Hospital
01.2010 - 01.2010
- Led daily patient care operations, ensuring effective coordination of multidisciplinary care.
- Supervised nursing staff during patient admissions and procedure preparation
- Coordinated physician communication for scope scheduling and patient care
- Directed endoscopy unit workflows at Woodlands Endoscopy Center
Nurse Manager
Southwestern Medical Center
01.2008 - 01.2010
- Led nursing staff at CHI St. Luke's Health through daily patient care operations.
- Coordinated clinical schedules and unit assignments for nursing teams.
- Monitored care standards and supported quality improvement practices.
- Developed and managed staff training programs to enhance quality assurance, streamline Medicare billing processes, and implement process improvement initiatives.
Education
Associate of Science - Nursing
San Juan College
Farmington, NMBachelor of Science - Nursing
Western Governors University
Bachelor of Science -
Grand Valley State University
Allendale, MIAssociate of Arts -
Muskegon Community College
Muskegon, MISkills
- Clinical Operations Management, Nursing Leadership, Healthcare Administration, Workforce Management, Quality Improvement, Regulatory Compliance, Joint Commission Readiness, Safety programs, Employee retention, Budget oversight, Lean Methodologies, Change Management, Performance Improvement, Emergency Preparedness, Process Optimization, Staff mentoring
- Financial oversight
- Budget forecasting
- Workload balancing
- Clinical decision-making
- Corrective action
- Policy implementation
- Staff development
- Team leadership
- Staff training
- Staff mentoring
- Employee retention
- Talent acquisition
- Staff supervision
- Delegation
- Conflict resolution
- Team conflict resolution
- Collaborative care planning
- Case analysis
- Safety programs
- Performance improvement
- Staff supervision
- Team conflict resolution
- Regulatory oversight
- Collaborative care planning
- Performance improvement
Certification
- Texas Registered Nurse; Six Sigma Green Belt; AHA BLS; NIH Stroke Certification; FIM Certified
Timeline
RN Manager
Houston Methodist Willowbrook
06.2022 - 06.2026
Interim Nurse Manager
3 West
01.2016 - 01.2018
Nurse Manager
CHI ST. LUKE'S HEALTH
01.2012 - 06.2022
Charge Nurse
Woodlands Endoscopy Center
01.2010 - 01.2012
Charge Nurse
St. Luke's Episcopal Hospital
01.2010 - 01.2010
Nurse Manager
Southwestern Medical Center
01.2008 - 01.2010
Associate of Science - Nursing
San Juan College
Bachelor of Science - Nursing
Western Governors University
Bachelor of Science -
Grand Valley State University
Associate of Arts -
Muskegon Community College