Sharon McIntosh

Core responsibilities include crafting strategic roadmaps, evaluating business and growth strategies, supporting procurement sourcing, buying, and invoicing activities, and overseeing contract management tools and procedures. The goal is to ensure a comprehensive alignment with business objectives, striving for a harmonious and effective integration of all processes to achieve optimal organizational performance and success.

Contract Lifecycle Management (CLM) and DocuSign Systems Solution Architect:

●Collaborated globally with stakeholders on SAP Ariba and DocuSign SaaS application business requirements.

●Developed and executed the RFI/RFP for selected software, translating business requirements into policies and configuring system rules and workflows in collaboration with legal and stakeholders.

●Teamed up with IT, legal, procurement, and other stakeholders to design, build, test, and implement SAP Ariba SaaS upstream (CLM) and downstream (Buying and Invoicing) on-demand applications.

●Developed training content, conducted UAT testing, and oversaw the global project to load legacy agreements into the contract repository

● Consulted with legal and stakeholders to develop and standardize key contract templates and clauses, providing first-level technical support to procurement, accounts payable, legal, and internal users.

● Established the roadmap for Contract Lifecycle Management (CLM) solutions, guiding incremental and continuous enhancements to achieve organizational goals and enable technological features.

● Offered technology consultation to various business functions outside legal and purchasing, recommending DocuSign configurations.

● Managed administration of DocuSign users and templates and assessed and tested new release features and functionalities for adoption within the organization.

● Provided training to stakeholders on setting up contract compliance documents and contract releases.

● Offered day-to-day support on structuring agreement hierarchies to ensure seamless contract and payment processing.

● Provided change management support to facilitate system adoption.

Operational Support to Indirect Sourcing Team:

● Revised the Global Spend Policy by incorporating various risk factors to consider and regional spend threshold criteria, guiding stakeholders on when to engage with purchasing for sourcing activities and contract initiation.

● Conducted training sessions for Global Commodity Managers and Buyers, focusing on industry best practices in sourcing and contract management.

● Developed sourcing output package review process to ensure alignment with IT architecture, Environmental Health and Safety, Application Architect, Corporate Cyber Security, SOX, Data Privacy, and other Compliance requirements, initiating contract review discussions with the legal department.

● Contributed to the Global Master Data Governance project by defining new vendor onboarding processes and participating in data cleansing and consolidation efforts.

● Defined metrics for procurement sourcing and contract management activities. Generate monthly reports, customize users’ dashboards, and provide ad-hoc reporting needs.

Continuous Process Improvement:

● Led monthly steering committee meetings with the SVP of Legal Services, VP of IT Services, the Global Legal team, and other key stakeholders.

● Collaborated with an external consultant to conduct a comprehensive system review, evaluating optimization status and incorporating essential features and functionalities.

● Developed numerous Ariba forms and d-forms to automate diverse procurement processes, facilitating greater efficiency.

● Enabled internal catalogs to consolidate tail spend requirements, increasing efficiency and cost savings.

● Achieved an 80% increase in indirect spending under contract by consolidating duplicate suppliers and tail spending.

● Collaborated with a cross-functional team to establish risk assessment requirements for addressing during the sourcing process.

● Implemented feedback channels for stakeholders, conducting weekly open forum meetings to connect with internal parties and address pressing issues, general processes, and technical questions.

● Developed and managed SLAs for all stakeholders involved in contract management, sourcing, and payment processes.

Managed Category Management for a range of technology products and services in support of the Global Business Services Outsourcing function. Successfully sourced subcontractors to collaborate on responses to state, federal, and local government bids. Thoroughly reviewed and interpreted crucial government flow-down terms, incorporating them into subcontractor agreements to mitigate privacy, intellectual property, and IT security risks. Ensured compliance with service level agreements (SLAs) and corporate and social responsibilities.

Experienced procurement specialist with a proven track record in leadership roles. Skilled in negotiating at both tactical and strategic levels, as well as in outsourcing. Capable of effectively leading teams, optimizing costs, and ensuring the efficiency of supply chain operations. Spearheaded category management initiatives that supported university research and joint development. Played a crucial role in expanding IBM's Supplier Diversity Program in the Southeast Region.

Experienced procurement professional skilled in sourcing, negotiation, and cultivating strong supplier relationships. Proficient in optimizing costs and ensuring the smooth operation of supply chain processes. Contributed to procurement sourcing initiatives across various commodities, including Print, Marketing Communications, MRO, Business Services, IT Equipment, Complementary Workforce, Contingent Labor / Subcontract Services, and Business and IT Consulting Services.

Retail Manager tasked with boosting sales, streamlining operations, and improving customer experiences. Skilled in team leadership, inventory management, and aligning strategies with company objectives. Proficient in overseeing sales, inventory, planning, purchasing, and logistics activities.