Sharon McIntosh
Miami,FL
Summary
Achievement driven and enthusiastic professional with many years travel reservations for groups, specialized packages and exotic destinations. Admirable reputation of working competently in a team enivronnment and meeting deadlines.Unbeatable ability to multitask and to work with other departments to achieve customer satisfacton. Well-versed in providing technical support and assisting both internal and external client in navigating the Company's system. Proven success in coordinating travel to international and themed destinations such as the Galagapos and Safaris.Knowledge of best practices within the travel industry and solid background in airline contracts and fares.
Overview
31
31
years of professional experience
Work History
Guest Travel Specialist
Royal Caribbean Group
Miami, FL
04.1993 - 10.2023
- Organized travel itineraries and coordinated all related arrangements, including transportation, accommodations, car rentals, and sightseeing activities.
- Researched airfare rates to find the most cost-effective flights for customers.
- Provided detailed information regarding destinations, transportation options, costs and visa requirements.
Education
High School Diploma -
The Queens High School
Kingston, Jamaica07.1978
Associate of Arts - Business Administration And Management
Miami Dade College
Miami, FLSome College (No Degree) - Paralegal Studies
Barry University
Miami, FLSkills
- Booked Hotels and Maintain blocks for hotels for cruise passengers
- Special Needs Travelers
- Relationship Management
- Travel Arrangements for Groups and Premium Brand Clients
- Training and Coaching
- Resolution Specialist
- Quality Assurance
- Operational Efficiencies
- Creative Problem Solving
- Cost Savings and Airline and Hotel Contracts
- Increase Customer Satisfaction
- Product and System ManaSuite:MSli>
- Computer Efficiency in Microsoft Suite:MS Word,MS Excel, MS Power Point
- Amadeus , Sabre,Dynamic Ranking , Brio Intelligence (Hyperion) and AS400, Ticketing and Airline Reconciliation
Affiliations
- Travel, Reading, going to the theatre
Accomplishments
Complimentary letters from external and internal customers
Employee of the quarter and month several times
Complimentary letter for booking air for a group of 800 passengers from all over the United States
Timeline
Guest Travel Specialist
Royal Caribbean Group
04.1993 - 10.2023
High School Diploma -
The Queens High School
Associate of Arts - Business Administration And Management
Miami Dade College
Some College (No Degree) - Paralegal Studies
Barry University
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