Susan Boysen

• Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare, issuing, exchanging and recalculating international airfares based on mileage as well as hotel and rental car reservations for ESPN
• Tracked unused customer tickets to exchange toward future trips and personal expenses. Prepaid all air, cars, limo's & hotels
• International rate desk specialist-Sabre trained
• Researched most efficient and cost effective ways to travel intercontinentally and shared findings in company newsletter.

• Responsible Front Office: Consulting , booking , ticketing air, car & hotel reservations for Army & Air Force and their families for domestic & international relocation, change of station or deployment.
• Consolidated: Six monthly card reports against military orders, invoices, tickets and refund adjustments including daily reports.
• Army Emergency travel: Assisted Army & their families with emergency travel that fell outside the parameters of military travel.
• Thirty walk-in clients daily plus phone reservations

• Responsible: Consulting, booking airline, hotel and car reservations for the United Nations, Northrop Grumman & Raytheon
• Responsible: Trained new agents new to the Northrop Grumman account on Northrop's travel policy and how to apply air contracts to travel to achieve the most cost effective outcome savings. Wrote a new travel manual for Northrop Grumman.
• Savings: Saved Northrop & American Express over $1 Million in potential write-offs by checking , reviewing & recalculating airfares

• Processed customer transactions efficiently using point-of-sale systems.

French-1st degree

French, Art history

Thespian honors