Xiomara Lopez
cleveland,OH
Summary
Senior corporate travel professional with 20+ years of experience supporting domestic, international, and rail travel for corporate and government clients. Recognized for strong communication, sound decision-making, and advanced negotiation skills with clients, vendors, airlines, hotels, and travelers. Proven ability to consistently meet and exceed service level agreements (SLAs), manage high-volume queues, and maintain strong client relationships while delivering cost-effective, policy-compliant travel solutions in fast-paced, high-pressure environments. Experienced in mentoring and training team members during operational transitions and supporting intern development in enterprise accounts.
Travel professional with proven track record in coordinating international travel logistics and optimizing client experiences. Adept at managing detailed travel arrangements and addressing unforeseen challenges. Highly collaborative and results-driven, ensuring seamless operations and client satisfaction, with strong skills in itinerary planning and problem-solving.
Experienced travel consultant prepared to deliver impactful results. Skilled in itinerary planning, client relationship management, and booking logistics. Strong focus on team collaboration and adaptability to changing needs. Reliable, results-driven, and equipped to enhance client travel experiences.
Overview
26
26
years of professional experience
Work History
Senior Domestic & International Travel Consultant | Northrop Grumman & Multi-Account Support
BCD Travel
2009.11 - Current
- Manage complex domestic, international, and rail travel for employees, contractors, interviewees, and executives in compliance with corporate travel policies, negotiated supplier agreements, and strict monthly service level agreements (SLAs).
- Consistently meet or exceed performance metrics including call volume, quality standards, and SLA/KPI requirements for the Northrop Grumman account.
- Serve as primary booking resource for VIP and executive travelers, applying fare rules, waivers, exchanges, and penalty structures while balancing traveler needs with cost control and policy compliance.
- Negotiate airline, hotel, and car rental rates, as well as penalty waivers and lower fare options to support organizational cost containment goals.
- Utilize SABRE GDS and online booking tools to manage queues, resolve time-sensitive requests, and maintain operational accuracy and quality control standards.
- Provide training, onboarding support, and workflow guidance to new agents during go-live transitions, ensuring consistency and adherence to processes.
- Serve as a key support resource for Northrop Grumman interns (2018), assisting with training, system navigation, and daily operational guidance.
- Demonstrate strong communication skills and professional client engagement with travelers, vendors, and corporate stakeholders.
- Project & Cross-Account Support
- AbbVie: Coordinated domestic candidate and interview travel, ensuring timely confirmations and a seamless traveler experience.
- USDA Government Account: Managed time-sensitive domestic travel via email workflows, consistently meeting 3-hour turnaround requirements, including group bookings for up to 20 travelers.
- Developed tailored international travel itineraries for diverse clientele, enhancing customer satisfaction.
- Coordinated with global suppliers to secure competitive rates and exclusive deals for clients.
Domestic Travel Consultant
BCD Travel
2006.11 - 2009.11
- Supported corporate accounts including RGIS, Davey Tree, and Infor, coordinating domestic and limited international travel.
- Managed high-volume phone and email requests while ensuring strict compliance with corporate travel policies.
- Negotiated airline, hotel, and car rental rates, and processed waivers, exchanges, refunds, and penalties in accordance with ARC guidelines.
- Developed customized travel itineraries based on client preferences and budgets.
- Provided expert advice on travel destinations, accommodations, and transportation options.
Production Agent | Domestic Reservation Agent | Meetings Booking Team
BCD Travel
2000.09 - 2006.11
- Prepared ARC reports and booked domestic and international corporate travel using Apollo GDS.
- Supported Pfizer-sponsored meetings by coordinating air, hotel, and car reservations within strict meeting guidelines and budgets.
- Provided backup support for meeting air coordinators and assisted with travel estimates and planning.
- Served as a point of contact for Pfizer San Juan, supporting Spanish-speaking travelers with domestic and international itineraries.
Education
Travel Agent Certification - Geography, Tourism, Apollo GDS
Travel Line School of Travel
Cleveland, OHSkills
- Domestic, International & Rail Travel Coordination
- Corporate & VIP Travel
- Government & Emergency Travel (3-Hour Turnarounds)
- SABRE & Apollo GDS
- ARC Compliance
- Online Booking Tools (Concur / Client OBTs)
- SLA & KPI Performance Management
- Fare Rules, Waivers, Exchanges & Penalties
- Airline, Hotel & Vendor Rate Negotiation
- Cost Containment & Lower-Fare Sourcing
- Group & Meeting Travel
- Candidate & Interview Travel
- Quality Control & Queue Management
- Client Relationship Building & Retention
- Decision-Making & Problem Resolution
- Training, Mentoring & Go-Live Support
- English / Spanish Travel Support
- Strong performance in high-volume, deadline-driven environments
- Trusted resource for complex itinerary resolution and policy interpretation
- Experienced in client-facing communication across corporate and government accounts
- Proven ability to support team onboarding and operational training
- Excellent customer service
- Airline reservation systems
- Travel research
- Hotel accommodations
Awards
Circle of Excellence — Nominated and Winner (2017), BCD Travel
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Senior Domestic & International Travel Consultant | Northrop Grumman & Multi-Account Support
BCD Travel
2009.11 - Current
Domestic Travel Consultant
BCD Travel
2006.11 - 2009.11
Production Agent | Domestic Reservation Agent | Meetings Booking Team
BCD Travel
2000.09 - 2006.11
Travel Agent Certification - Geography, Tourism, Apollo GDS
Travel Line School of Travel