Heidi Kloosterman
Portage
Summary
Leverage my 33 years of experience in travel consulting to deliver exceptional customer service, cultivate strong client relationships, and support business travel needs efficiently.
Highly experienced and dedicated Senior Travel Consultant with a proven ability to manage complex travel arrangements for high-level executives and large organizations. Adept at managing international travel, visa processes, and relocation services while maintaining strong relationships with clients, admins, and vendors. Passionate about delivering top-tier customer service and consistently finding innovative solutions to travel challenges.
Overview
22
22
years of professional experience
Work History
Travel Consultant
Reed & Mackay Travel
09.2025 - Current
- Travel Consultant for international travel, domestic travel (air, car, hotel, rail, and ground services).
- Assist with family home leave travel
- Assist with visa and passport information
- Build relationships with admins
- Sumitomo Mitsui Banking Corporation (Virtual)
Travel Consultant
BCD Travel
12.2010 - 09.2025
- Travel Consultant for both simple and complex domestic/international travel (air, car, hotel, rail, and ground services).
- Manage Expat relocation travel for families, visa renewals, and collaborate with Cartus for authorization.
- Provide expert advice to travelers on corporate travel policies and liaise with the Travel Director to ensure compliance.
- Have been a back-up VIP agent, managing both personal and business travel for high-profile executives and their families.
- Assist with visa and passport information, ensuring timely and accurate processing.
- Detail-oriented in handling intricate travel logistics and ensuring all arrangements meet corporate policies and traveler preferences.
- Foster strong relationships with admins, travelers, and key stakeholders.
- Kellanova/WK Kellogg Co. Account (Virtual)
Travel Consultant
American Express Travel
Battle Creek, MI
10.2006 - 12.2010
- Coordinated complex domestic and international travel, including air, car, hotel, rail, and ground arrangements.
- Assisted with personal and business travel for VIPs, ensuring the highest level of service.
- Managed relocation travel for expat families, including visa renewals and personal travel coordination.
- Collaborated with Kellogg’s meeting services and Global Travel Director to streamline travel processes.
- Provided visa and passport services, including documentation assistance and accurate checks.
- Detail-oriented in handling travel bookings and ensuring compliance with company policies and traveler needs.
- Built and maintained long-term relationships with both internal and external stakeholders, including local vendors and admins.
- Onsite at Kellogg
Corporate Travel Consultant/VIP Agent
BCD Travel
Kalamazoo, MI
05.2004 - 10.2006
- Served as a key travel consultant for corporate clients, specializing in domestic and international travel arrangements (air, car, hotel, ground).
- Developed strong relationships with VIP clients and their admins, providing personalized travel services.
- Assisted medical professionals and doctors in arranging travel for meetings and learning events.
- Ensured travel arrangements were seamless and adhered to company policies and guidelines.
- Demonstrated strong attention to detail and client-first mentality in all tasks.
- Stryker Account
Education
No Degree - TRAVEL
TWA TRAVEL SCHOOL
Chicago, ILSkills
- Travel Management Systems: SABRE, Scripts/GPos, Concur, Compass, CommD, Agent Source Hotel, IQ
- Office & Communication Tools: Excel, Outlook, Teams
- Travel Services: Domestic and International Travel, Air, Car, Hotel, Rail, Ground Services, Expat Relocation, VIP Travel, Visa and Passport Assistance
- Customer Service & Relationship Management: Building strong relationships with clients, admins, and vendors; Problem-solving and conflict resolution; Team collaboration
Timeline
Travel Consultant
Reed & Mackay Travel
09.2025 - Current
Travel Consultant
BCD Travel
12.2010 - 09.2025
Travel Consultant
American Express Travel
10.2006 - 12.2010
Corporate Travel Consultant/VIP Agent
BCD Travel
05.2004 - 10.2006
No Degree - TRAVEL
TWA TRAVEL SCHOOL