Andelicia James
Jacksonville,NC
Summary
Government travel consultant with proven experience in travel planning, website support management, and team leadership. Delivers accurate, timely service while managing multiple projects in complex, changing environments. Applies sound judgment to recommend travel strategies and resolve operational challenges.
Overview
22
22
years of professional experience
Work History
Lead Travel Consultant
Duluth Travel
Duluth, Georgia
2017.01 - Current
- Booked for Government Agencies to include, Department of Veterans Affairs, Internal Revenue Services, Office of the Assistant Secretary for Preparedness and Response, Merck Pharmaceutical and Ability One.
- Trained junior consultants on systems, policies, and effective customer service techniques.
- Resolved customer complaints in a timely manner while maintaining positive relationships with customers.
- Handled travel arrangements for individual, groups, VIP's, and special needs clients.
- Answered clients' questions and promptly addressed concerns.
- Created itineraries and booked flights, hotels, car rentals, cruises, and other travel arrangements.
- Process accurate invoices and reconciliation reports for VIP clients.
- Assist clients with invoices, expenses, and creating authorizations in Concur.
Senior Travel Consultant
Duluth Travel
Duluth, Georgia
2014.04 - 2017.01
- Coordinated travel logistics including flights, trains, cars and hotel accommodations.
- Provided expert advice on travel regulations and documentation requirements.
- Processed itinerary changes, ticket exchange, cancellation, refunds, and voids.
- Managed client itineraries in compliance with company policies as well as Fly America Act and Open Skies Amendment.
- Utilized GDS systems efficiently for booking and confirming travel plans.
Manager | Enforcement & Removal Operations
Omega World Travel
Jacksonville, North Carolina
2013.11 - 2014.04
- Successfully used the FedTraveler booking system, to arrange travel accommodations for U.S. Federal Government employees and deportees.
- Promptly booked travel for Officers attending trainings or escorting deportees.
- Routinely transferred juveniles within the U.S. and to international countries.
- Trained staff on reservation procedures, client communication, and booking accuracy standards.
- Monitored staff performance and addressed issues.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Assistant Manager | Department of Health & Human Services
Omega World Travel
Jacksonville, North Carolina
2012.03 - 2013.11
- Supported branch management with scheduling, reporting, and workflow planning.
- Trained staff on travel procedures, booking tools, and customer service standards.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted staff in resolving client inquiries and issues effectively.
- Developed training materials for new team members.
- Assisted travelers with changes, cancellations, and urgent service requests.
Travel Consultant Team Leader
Department of Health & Human Services
2004.12 - 2012.03
- Responsible for booking refundable and nonrefundable tickets for domestic and complex international travel for (DHHS) Department of Health and Human Services.
- Routinely booked complex travel for various clients under DHHS to include: (OASPR) Office of Assistant Secretary for Preparedness and Response, (FDA) Food and Drug Administration, (CDC) Center for Disease Control and (AOA) Administration on Aging.
- Utilized GDS systems efficiently for booking and confirming travel plans.
- Monitored changes in travel reservations and informed clients of any updates or adjustments.
- Stayed up to date on travel industry, policies and restrictions.
- Successfully booked air, hotels, and cars traditional and online using the GovTrip online booking tool.
- Promptly issued tickets, exchanges and processed voids and refunds. Provided price quotes, routings, contract carrier information, per diem allowance, etc.
Education
Associate of Arts - Computer Information Systems
Coastal Carolina Community College
Jacksonville, NC01.2005
High School Diploma -
Pender High School
Burgaw, NC01.1995
Skills
- GDS proficiency Sabre, Apollo, Worldspan, Amadeus
- Online Government Travel Concur, GovTrip
- Federal Government Travel
- Travel Policy and Compliance
- Fly America Act Compliance
- Domestic and International Travel
- Air, Hotel, Car, and Amtrak Reservations
- Clear Communication
- Problem Solving
- Invoice Reconciliation
- Accurate Documentation
- Agent Training and Mentoring
- Airline Queue Management
- Virtual Travel Support
- Complex Problem-Solving
- Training and Mentoring
Timeline
Lead Travel Consultant
Duluth Travel
2017.01 - Current
Senior Travel Consultant
Duluth Travel
2014.04 - 2017.01
Manager | Enforcement & Removal Operations
Omega World Travel
2013.11 - 2014.04
Assistant Manager | Department of Health & Human Services
Omega World Travel
2012.03 - 2013.11
Travel Consultant Team Leader
Department of Health & Human Services
2004.12 - 2012.03
Associate of Arts - Computer Information Systems
Coastal Carolina Community College
High School Diploma -
Pender High School