Antoinette Dixon
Jacksonville,NC
Summary
Customer service-oriented. Key skills include time management, organization and written and verbal communication. Complex International and Domestic travel requests. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
Work History
Senior Travel Agent
Travel Management Partners/Travel Leaders
08.2015 - Current
- Maintain regular communication with customers prior to departure to provide updated travel information, including delayed departures and earlier flight availability.
- Responsible for collecting any monies due to exchanges or any tickets issued
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Works Concur Queues for Domestic and International reservations. Reissues tickets works schedule changes also.
Senior Travel Agent
Omega Travel World Travel
01.2009 - 01.2012
- Prepared detailed itineraries.
- Investigated customer complaints with transportation accommodations and various travel-related providers.
- Liaised with hotels and air, bus and cruise lines to determine availability and book passage or stays.
- worked the online booking tools to fix errors on Concur, Trip manager, and Get There
- Booked Domestic and International reservations via Phone
- Worked Debit Memos
Travel Agent
Travel Management Partners
02.2004 - 02.2008
- Arranged travel accommodations for our clients.
- Fulfilled requests and updated Profiles as needed
- Ticketing proficiency including exchanges and MCO's
- Nonrefundable ticket report
- Domestic and International travel requests
Manager
World Travel BTI
02.1999 - 02.2003
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
- Kept count of ticket stock and made sure it was locked away.
- ARC Report reporting and Debit memo resolution and ticket delivery schedule
- Obtained waivers and cleared seat assignments
- Maximized performance by monitoring daily activities and mentoring team members.
- Car, air and hotel requests per clients requests via phone
- Payroll
Education
Associates - Travel Management
American Career Travel
Pompano Beach, United StatesHigh School Diploma -
A.I. Prince Tech High School
Hartford, United States06.1984
Skills
- Domestic and international travel expertise
- Relationship management
- Travel consulting and reservations
- Itineraries
- Apollo, Worldspan, Amadeus and Sabre GDS Systems
- Work Concur Queues (issue tickets, Fix errors, exchanges and schedule changes)
Timeline
Senior Travel Agent
Travel Management Partners/Travel Leaders
08.2015 - Current
Senior Travel Agent
Omega Travel World Travel
01.2009 - 01.2012
Travel Agent
Travel Management Partners
02.2004 - 02.2008
Manager
World Travel BTI
02.1999 - 02.2003
Associates - Travel Management
American Career Travel
High School Diploma -
A.I. Prince Tech High School
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