Sharon McKinney
Summary
Skilled in machine operation and quality assurance, I excelled at Honda Manufacturing of Alabama by enhancing production efficiency and teamwork. My adept multitasking and proactive problem-solving led to a significant improvement in daily output. With a focus on exceeding customer expectations, my blend of technical proficiency and exceptional customer service skills drives continuous improvement.
Overview
27
27
years of professional experience
Work History
Production Associate
Honda Manufacturing of Alabama
10.2018 - Current
- Operated automated machines used in the assembly line according to established procedures.
- Organized workstations for maximum efficiency, reducing downtime between tasks.
- Collaborated with team members to achieve daily goals and objectives.
- Completed product assembly according to standardized procedures.
Production Associate
Elwood Staffing
05.2016 - 10.2018
- Operated automated machines used in the assembly line according to established procedures.
- Inspected finished products for defects before packing them for shipment.
- Ensured that all safety protocols were followed during the production process.
Customer Service Representative
Walmart
10.2015 - 05.2016
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Quality Control Inspector
Fleetwood Metal Industries
06.2008 - 09.2015
- Conducted root cause analysis investigations when issues arose with production processes or end-products.
- Participated in internal and external audits to ensure compliance with applicable regulations.
- Maintained records of all nonconforming products and completed corrective actions as required.
- Operated cash registers to process payments for goods and services.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Assisted customers with locating merchandise within the store.
- Balanced cash drawers at the end of each shift.
- Provided excellent customer service by helping customers locate items they were looking for.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
Customer Service Representative
ALLENS OIL COMPANY
09.2010 - 05.2013
- Handled cash with high accuracy and took care to check bills for fraud.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Processed customer orders and accurately handled payment transactions.
- Operated cash register to record transactions accurately and efficiently.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Used POS system to enter orders, process payments and issue receipts.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
Customer Service Cashier
Jacks Family Restaurant
08.1997 - 09.2010
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Handled cash with high accuracy and took care to check bills for fraud.
- Met customer service goals and exceeded customer expectations.
Education
Associate of Arts - Business
University of Phoenix
Online High School Diploma -
Childersburg High School
Childersburg, AL05-1995
Skills
- Efficient multitasking
- Packaging and labeling
- Production support
- Computer skills
- Quality assurance
- Product assembly
- Machine operation
- Materials handling
Timeline
Production Associate
Honda Manufacturing of Alabama
10.2018 - Current
Production Associate
Elwood Staffing
05.2016 - 10.2018
Customer Service Representative
Walmart
10.2015 - 05.2016
Customer Service Representative
ALLENS OIL COMPANY
09.2010 - 05.2013
Quality Control Inspector
Fleetwood Metal Industries
06.2008 - 09.2015
Customer Service Cashier
Jacks Family Restaurant
08.1997 - 09.2010
Associate of Arts - Business
University of Phoenix
High School Diploma -
Childersburg High School
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