Sharon McMillan
Rock Hill,SC
Summary
- An energetic, self motivated individual offering excellent customer service and time management, communication, and organizational skills.
- Promotes cooperative teamwork and collaboratively work with others to achieve goals and objectives.
- Detailed oriented work and effective at meeting deadlines and completing tasks.
- Ability to prioritize and perform under intense conditions.
- Uses time wisely, gets along well with others.
Overview
15
15
years of professional experience
Work History
Detention Officer
York County Detention Center
York, SC
04.2010 - 09.2024
- Assisted in the intake of new inmates, ensuring all necessary paperwork was completed and filed correctly.
- Supervised inmates during recreational activities, providing guidance when needed.
- Monitored inmate behavior to ensure compliance with facility regulations and procedures.
- Conducted searches of cells for contraband items such as drugs, weapons or other prohibited materials.
Customer Service Representative
Verizon Wireless
Columbia, SC
07.2009 - 03.2010
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Help customers troubleshoot their devices to ensure optimal performance.
Education
Associate of Arts - Business Administration
Denmark Technical College
Denmark, SC05-1994
Skills
- Inmate observation
- Disturbance management
- Inmate control
- Facility monitoring
- Provided front desk customer service to attorneys, vendors, DSS, and the general public
Timeline
Detention Officer
York County Detention Center
04.2010 - 09.2024
Customer Service Representative
Verizon Wireless
07.2009 - 03.2010
Associate of Arts - Business Administration
Denmark Technical College