Sharon Merklin
Effort,PA
Summary
Dynamic Store Manager with a proven track record at TractorSupply, excelling in team leadership and customer service. Enhanced employee morale and reduced turnover through effective coaching and conflict management. Achieved significant improvements in customer satisfaction ratings by implementing targeted training programs and optimizing operational efficiency.
Overview
13
13
years of professional experience
Work History
Store Manager
Tractor Supply Company
Brodheadsville, PA
01.2023 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- DLC in D8688
District Manager
Dollar General
Effort, PA
01.2019 - 12.2022
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
- Led adoption of new technology platforms to streamline reporting and inventory management.
Store Manager
Dollar General Store
Various
06.2012 - 01.2019
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Education
High School Diploma -
Brick Memorial High School
Brick NJ06.1993
Skills
- Customer Service
- Administration and Reporting
- Request for Proposal
- Staff Supervision
- Team Leadership
- Information Analysis
- Conflict Management
- Vendor Management
- Human Resource Management
- Employee Coaching and Motivation
- Managing Operations and Efficiency
- Action Plans
- Budget Management
- Scheduling and Coordinating
- Policies and Procedures
- Profit and Loss
- P&L Responsibility
- Team Growth
Timeline
Store Manager
Tractor Supply Company
01.2023 - Current
District Manager
Dollar General
01.2019 - 12.2022
Store Manager
Dollar General Store
06.2012 - 01.2019
High School Diploma -
Brick Memorial High School