SHARON M. HOULE
Kalamazoo,MI
Summary
Administrative professional with extensive experience in customer relations and data management within non-profit organizations. Proven ability to enhance operational workflows, manage diverse responsibilities, and support program evaluation through precise data collection and reporting.
Overview
13
13
years of professional experience
Work History
WISH Operational Support Coordinator
YWCA WISH Program
Kalamazoo, MI
09.2024 - 01.2026
- Collected data, submitted KPI reports, and tracked expenditures to support program evaluation and budget management.
- Assisted with screening and intake of potential clientele to facilitate program access and support services.
- Provided Administrative Support to Program Director and staff
- Purchased and organized office supplies, maintaining inventory tracking system to ensure smooth operational workflow.
Human Resource Assistant/Receptionist
Kalamazoo Regional Educational Service Agency
Portage, MI
01.2022 - 06.2024
- Coordinated training logistics and ensured all staff completed required training to maintain compliance and enhance team capabilities.
- Proofread, edited and posted job openings
- Processed faxes, emails, and web inquiries for each department to facilitate effective communication
- Welcomed visitors, managed multi-line phone system, and distributed in/out-going mail to ensure smooth office operations
Human Resource Assistant/Receptionist
Robert Half Employment Agency (The Kalamazoo Community Foundation)
Grand Rapids, MI
06.2021 - 11.2021
- Tracked invoices and mailed accounts payable checks to ensure timely payment processing
- Scanned and uploaded grant and scholarship checks to maintain accurate financial records
- Processed and posted monetary donations and staff's credit card charges for effective financial management
UIA Contractor/Adjudicator
Robert Half Employment Agency (State of Michigan, Unemployment, Agency)
Grand Rapids, MI
04.2020 - 05.2021
- Examined and verified legitimacy of documents to determine eligibility, ensuring compliance with regulatory standards.
- Assisted with claims, technical support, and certification corrections in high-volume call center to ensure timely resolution of customer inquiries.
- Organized document submissions in electronic format for streamlined access. and assembled document submissions.
Administrative Assistant/Receptionist
Kalamazoo County Community Action Agency
Kalamazoo, MI
02.2013 - 12.2018
- Managed front desk reception and multi-line phone system, ensuring smooth communication and efficient visitor handling
- Screened and scheduled interviews for utility, rental, and weatherization assistance programs, facilitating timely candidate engagement
- Prepared demographic reports and agendas for staff meetings, transcribing minutes to document discussions and decisions
Education
Bachelor of Arts - Psychology
Siena College
Loudonville, New YorkCertificate of Completion - Dispute Resolution
Griffin Place
Kalamazoo, MISkills
- Data management and analysis
- Report preparation
- Microsoft Office 365 proficiency
- Spreadsheet management
- Scheduling expertise
- Client intake coordination
- Event planning
- Dispute resolution skills
- Compassionate communication
Custom Section 1
- Currently volunteering as a Receptionist with Kalamazoo Loaves & Fishes
Timeline
WISH Operational Support Coordinator
YWCA WISH Program
09.2024 - 01.2026
Human Resource Assistant/Receptionist
Kalamazoo Regional Educational Service Agency
01.2022 - 06.2024
Human Resource Assistant/Receptionist
Robert Half Employment Agency (The Kalamazoo Community Foundation)
06.2021 - 11.2021
UIA Contractor/Adjudicator
Robert Half Employment Agency (State of Michigan, Unemployment, Agency)
04.2020 - 05.2021
Administrative Assistant/Receptionist
Kalamazoo County Community Action Agency
02.2013 - 12.2018
Bachelor of Arts - Psychology
Siena College
Certificate of Completion - Dispute Resolution
Griffin Place