Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharon Monroe

Charlotte,NC

Summary

Focused Stocker considered a team player and reliable employee. Customer service-oriented and committed to quality assurance. Pursuing a role where hard work and dedication will be highly valued.

Overview

20
20
years of professional experience

Work History

Stocker

Costo Wholesale
Charlotte, NC
08.2021 - Current
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Performed inventory control, such as counting and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Answered customer questions and provided detailed product information.
  • Maintained effective team member communication.
  • Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.

Cosmetologist

Phenomenal Beauty
Charlotte, North Carolina
03.2004 - Current
  • Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Researched latest trends in hair and makeup to stay updated on color, style and technique.
  • Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.

Guest Service Representative

Hampton Inn Suites
Charlotte, North Carolina
06.2021 - 08.2021
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Took reservations over phone and through email, recording guest information in computer system and verifying details.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Collected room deposits, fees and payments.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.

Cashier Assistant

Cosco Wholesale
Charlotte, North Carolina
10.2020 - 02.2021
  • Cleaned and sanitized cashier workstation and scanning area.
  • Helped customers complete purchases, locate items and join reward programs.
  • Removed trash, swept and mopped floors for professional appearance.
  • Cleaned, swept, mopped and disinfected shop area to maintain customer safety and health.
  • Worked with other associates to support cashiers and management needs.
  • Packed customer orders into boxes and bags, transferring to shopping cart.
  • Performed cash, card and check transactions to complete customer purchases.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked identification for proof-of-age for alcohol and tobacco sales.

Education

Certificate of Completion - Cosmetology Education

John Amico's School of Hair Design
Oak Forest, IL
09.1988

Skills

  • Supply Restocking
  • Willing to Learn
  • Energetic and Outgoing
  • Customer Service
  • Cash Register Operations
  • Goal-Setting and Prioritization
  • Microsoft Windows
  • Friendly Communication
  • Hair Straightening and Curling
  • Hair Cutting and Trimming
  • Scalp Care
  • Shampooing and Conditioning
  • Hair Coloring and Highlighting

Timeline

Stocker

Costo Wholesale
08.2021 - Current

Guest Service Representative

Hampton Inn Suites
06.2021 - 08.2021

Cashier Assistant

Cosco Wholesale
10.2020 - 02.2021

Cosmetologist

Phenomenal Beauty
03.2004 - Current

Certificate of Completion - Cosmetology Education

John Amico's School of Hair Design

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Sharon Monroe