Summary
Overview
Work History
Education
Skills
Timeline
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Sharon Myers

Great Cacapon,WV

Summary

Versatile and award-winning professional with a proven track record in kitchen operations and customer service excellence. Skilled in food preparation and problem-solving, I excel in high-pressure environments, ensuring order accuracy and customer satisfaction. Demonstrated ability to communicate effectively and maintain high compliance standards, securing multiple accolades for service quality. Looking for part-time work-at-home opportunities to enhance my income from my cooking job which I love very much!

Overview

18
18
years of professional experience

Work History

Short Order Cook

Southern Belle Truckstop & Restaurant
01.2023 - Current
  • Kept kitchen up to code for health and safety inspections.
  • Maintained a clean and organized kitchen, ensuring compliance with health and safety regulations.
  • Demonstrated flexibility in handling multiple orders simultaneously while maintaining attention to detail for each dish prepared.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Enhanced customer satisfaction by preparing high-quality meals in a timely manner.
  • Handled high-pressure situations with grace, keeping up with fast-paced demand during peak hours while maintaining focus on accurate food preparation.
  • Collaborated with team members to optimize workflow and improve overall efficiency in the kitchen.

Cook

Purple Cow
06.2021 - 12.2023

Inspector

Self-Employed
06.2014 - 05.2021
  • Completed occupancy checks on houses for mortgage companies. My duties included photographing and noting occupancy indicators, making note of and photographing damage to the property, and talking to homeowners or delivering paperwork. If the home was found vacant, I would notify the lien holder and recommend services to secure the home and prevent damages to the asset. I also did monthly walk-throughs on vacant properties to photograph and note the condition and sent the photos to the lien holder, To complete my job, I used GPS and route-making software and I worked with local government offices for assistance locating properties for the rural route I was responsible for.

Customer Service Supervisor

Wells Fargo Home Mortgage
02.2006 - 09.2014
  • Won many awards including Customer Service Representative of the Year and Customer Service Representative of the Quarter several times by having the highest compliance scores, highest customer satisfaction survey scores and meeting other goals including AHT and Sales quotas simultaneously.
  • Handled escalated customer calls and handled the issue until it was resolved by working with departments throughout the company and other companies including local tax departments and insurance companies and then following up with the customer.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Maintained up-to-date knowledge of mortgage products and services, effectively implementing changes to interactions with customers
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Managed escalated calls with diplomacy, successfully de-escalating situations while ensuring satisfactory resolutions for both parties involved.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.





Education

Bachelor of Arts - English

American Public University System
Charles Town, WV

Skills

  • Order Accuracy
  • Food Preparation
  • Kitchen Operations
  • Cooking
  • Empathy and patience
  • Clear Communication
  • Writing process knowledge
  • Editing proficiency
  • Essay Writing
  • Essay structuring
  • Familiarity with styles
  • Problem-solving skills

Timeline

Short Order Cook

Southern Belle Truckstop & Restaurant
01.2023 - Current

Cook

Purple Cow
06.2021 - 12.2023

Inspector

Self-Employed
06.2014 - 05.2021

Customer Service Supervisor

Wells Fargo Home Mortgage
02.2006 - 09.2014

Bachelor of Arts - English

American Public University System

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Sharon Myers