SHARON NGUYEN
Chantilly,VA
Summary
Dedicated and compassionate healthcare professional with over 1.5 years of hands-on experience as a Patient Care Technician in an acute care setting. Proven ability to support patient needs with empathy, manage high-stress situations, and collaborate effectively with interdisciplinary teams. Skilled in electronic medical records, with a strong academic foundation in health services and nursing. Possess specialized skills in patient registration, insurance verification, and data entry accuracy. Patient-focused professional equipped with administrative and customer service expertise.
Overview
4
4
years of professional experience
Work History
Patient Access Associate
INOVA
Leesburg, Virginia
07.2025 - Current
- Handled a high volume of inbound calls while delivering exceptional customer service to patients and families in a fast-paced healthcare environment.
- Scheduled and coordinated patient appointments, ensuring alignment with provider availability and continuity of care.
- Managed appointment scheduling for a specialized Concussion Clinic, including cases involving workers’ compensation and auto insurance claims.
- Maintained accurate and up-to-date patient records using electronic health record (EHR) systems.
- Collaborated with multidisciplinary healthcare teams to improve patient access and streamline scheduling processes.
- Resolved patient billing inquiries efficiently, contributing to timely issue resolution and patient satisfaction.
- Ensured strict compliance with HIPAA privacy and security regulations when handling sensitive patient information.
- Maintained and updated reference materials related to Medicare, Medicaid, and third-party payer policies, including insurance guidelines and accepted plans.
Patient Care Technician
VCU Critical Care Hospital
Richmond, VA
09.2022 - 05.2024
- Monitored vital signs and assisted with patient mobility and hygiene to enhance overall patient well-being
- Maintained accurate patient records while ensuring comfort and safety in fast-paced surgical unit
- Collaborated with nursing staff to deliver compassionate care, addressing needs of diverse patient populations
- Acute Care Surgery Unit, Richmond, VA
Education
Bachelor of Science - Health Services
Virginia Commonwealth University
Richmond, VA05-2025
High School Diploma -
Chantilly High School
Chantilly06-2021
Skills
- Direct Patient Care
- Vital Signs Monitoring
- Epic Systems (EMR)
- Team Collaboration
- Appointment scheduling
- HIPAA compliance
- Customer service
- Care coordination
- Patient registration
- Vietnamese (proficient)
- Patient identity verification
- Data entry (Physician Charges)
Timeline
Patient Access Associate
INOVA
07.2025 - Current
Patient Care Technician
VCU Critical Care Hospital
09.2022 - 05.2024
Bachelor of Science - Health Services
Virginia Commonwealth University
High School Diploma -
Chantilly High School