Sharon Okoko

• Train new team members and ensure ongoing technical development and adherence to procedures.
• Meticulously inspects, labels, and packages products according to strict industry regulations and company standards.
• Prepare work areas, gather supplies, and maintain strict cleanliness standards
• Maintain accurate documentation and adhere to quality and compliance standards

• Notify management of any deviations from established processes

• Cleans, organizes, and stocks supplies

• Collaborated with cross-functional teams to ensure seamless product development and launch.
• Efficiently coordinated workflow between departments such as engineering and marketing during new product releases and updates.
• Conducted routine equipment maintenance checks to prevent unplanned downtime or costly repairs due to wear or damage.
• Supported continuous improvement efforts by actively participating in process review meetings and offering constructive feedback on potential areas of improvement.
• Improved customer satisfaction ratings by providing timely and effective technical support for product-related inquiries.

• Collaborated with cross-functional teams to ensure seamless product development and launch.
• Optimized inventory management through diligent tracking of supplies, parts, and equipment.
• Actively participated in ongoing professional development opportunities; kept up-to-date with latest industry trends and technological advancements.
• Enhanced product quality by meticulously analyzing and troubleshooting issues during the testing phase.
• Exceeded team production goals through diligent work ethic, attention to detail, and commitment to delivering high-quality products.

• Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
• Provided exceptional technical support for software and hardware, resulting in reduced downtime for clients.
• Increased efficiency with comprehensive knowledge of company products and services, allowing for quick issue resolution.
• Enabled seamless software updates by guiding users through installation processes step-by-step over phone or email communications effectively.
• Achieved higher customer retention rates through excellent communication skills when explaining complex technical concepts in simple terms.