Sharon Plaza
San Antonio,TX
Summary
- Competent at managing responsibilities in a high-volume atmosphere
- Skilled at interacting with customers of all socioeconomic backgrounds
- Ability to elicit confidence and build rapport
- Ability to balance books and handle finances in a responsible manner
- Versatile and multi-skilled person
- Excellent verbal and written communication skills
- Perform effectively despite sudden deadlines and changing priorities
- Exemplary problem-solving skills; able to identify problems and implement corrective processes
Overview
18
18
years of professional experience
Work History
Driver
Uber
San Antonio, TX
02.2020 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Customer Service Representative
Chevrolet
San Antonio, Texas
01.2019 - 08.2019
- Provided customer service, scheduled appointments, wrote orders, communicated with patrons, translated repair terminology, and handled communications with insurance companies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Fitness Trainer
Genesis Fitness
San Antonio, Texas
03.2014 - 08.2019
- Develop fitness programs, maintain billing accounts, implement marketing strategies, adjust training methods, utilize knowledge of anatomy and physiology, prepare meal plans, and guide clients.
- Provided fitness assessments and program planning.
- Educated clients on proper nutrition habits, leading to healthier lifestyles and improved weight management outcomes.
- Demonstrated how to carry out various routines and exercises.
- Advised clients on proper equipment use and maintenance, contributing to a safe workout environment and prolonging the lifespan of gym assets.
Assistant Marketing Director
Victory Learning Center
San Antonio, Texas
01.2016 - 12.2017
- Responsible for financial reports, overseeing operations, preparing monthly reports, collaborating with partner schools, and assisting immigrants with education.
- Built strong relationships with industry professionals and influencers.
- Developed comprehensive marketing plans in alignment with overall business goals and objectives.
- Oversaw the creation of compelling marketing materials, including brochures, presentations, and social media content.
- Directed trade show participation, maximizing exposure for company products and services.
- Implemented strategic paid media campaigns across various platforms to boost brand awareness and generate leads.
- Conducted ongoing performance evaluations of marketing campaigns, adjusting tactics as needed based on real-time results analysis.
- Fostered strong relationships with external agencies in order to successfully execute collaborative projects.
- Developed compelling presentations that showcased marketing achievements to stakeholders.
CSR/Quality Control
DIRECTV
San Antonio, Texas
03.2007 - 04.2012
- Evaluated quality assurance standards, ensured compliance, monitored calls, reported coaching needs, and collaborated with supervisors to improve call quality.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Education
Champions School of Real Estate
San Antonio, TXSt. Philip's College
San Antonio, TXSkills
- Fluent in Spanish speak, read & write
- Proficient in Microsoft Word, Access and Excel
- Knowledgeable in project management tools, processes and techniques
- Skilled at presenting technical and abstract concepts in a concise way
- Strong leadership skills; able to prioritize, delegate tasks, and make sound decisions quickly while maintaining a focus on a project
Timeline
Driver
Uber
02.2020 - Current
Customer Service Representative
Chevrolet
01.2019 - 08.2019
Assistant Marketing Director
Victory Learning Center
01.2016 - 12.2017
Fitness Trainer
Genesis Fitness
03.2014 - 08.2019
CSR/Quality Control
DIRECTV
03.2007 - 04.2012
Champions School of Real Estate
St. Philip's College