Sharon Pluff
Round Rock,TX
Summary
Energetic Patient Care Coordinator dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions.
Overview
31
31
years of professional experience
Work History
Patient Care Coordinator
The Hospital At Westlake
08.2021 - Current
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Certified Medical Assistant
The University Of Texas At Austin
06.2020 - 07.2021
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Covid Tester
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Certified Medical Assistant
Cedar Park Regional Medical Center
01.2012 - 06.2020
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Prepared and administered medications to alleviate patient symptoms.
- Proved successful working within tight deadlines and a fast-paced environment.
Certified Medical Assistant
Four Points Dermatology
Austin, TX
05.2009 - 06.2012
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Prepared lab specimens for diagnostic evaluation.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Oriented and trained new staff on proper procedures and policies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Certified Medical Assistant
Kaiser Permanante
Fresno, CA
04.1992 - 05.2009
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Performed medical records management, including filing, organizing and scanning documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Prepared lab specimens for diagnostic evaluation.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Oriented and trained new staff on proper procedures and policies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Documented vital signs and health history for patients in clinic and hospital environments.
Education
Associate of Arts - Medical Assisting
West Valley College
Saratoga, CA06.1991
Skills
- Salesforce, Opus Financials, Ring Central,
- Database Coordination
- Case Management
- Process Improvement
- Customer Service
- Insurance Practices
- Healthcare System Navigation
- Appointment Confirmation
- Multitasking Abilities
- Verbal and Written Communication
- Medical Terminology
- Strategic Networking
- Interdepartmental Collaboration
Timeline
Patient Care Coordinator
The Hospital At Westlake
08.2021 - Current
Certified Medical Assistant
The University Of Texas At Austin
06.2020 - 07.2021
Certified Medical Assistant
Cedar Park Regional Medical Center
01.2012 - 06.2020
Certified Medical Assistant
Four Points Dermatology
05.2009 - 06.2012
Certified Medical Assistant
Kaiser Permanante
04.1992 - 05.2009
Associate of Arts - Medical Assisting
West Valley College
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