Highly Organized and knowledgeable associate with 36 years of extensive customer service experience booking and arranging all logistics of the travel and tourism industry.
Worked in various departments throughout my years with the company as follows:
Government Department entailed booking cars, hotels, and airline reservation for various government accounts utilizing their discounted contracted airfares, rental car and accommodation rates.
VIP Department involved booking specialized corporate accounts with upgraded airfares, upscale accommodations/resorts, limousines/car rentals, and miscellaneous services requested by the clients.
Reztracker Team included working queues for quality control, handling various forms of data entry customized for individual corporate and government accounts, issuing online tickets, invoices, and exchanges booked through our online GDS system, refunding or documenting credits applicable to unused/cancelled airfares.
Coordinated various aspects of travel included in our worldwide natural history tours as follows:
Blocked group airfare from international gateways and scheduled domestic air add ons from guests home departure cities.
Arranged unique lodging space, tour guides, activities, ground transportation, and specialty meals to coincide with numerous locations specified in our tour itineraries.
Prepared and sent out final document packets and travel booklets reviewing all aspects of the trip, as well as suggested checklists of what to bring to make their vacation a top notch experience!
Previous Travel Agent Positions based in the Atlanta metro area may be provided upon request.
Car Rentals
Hotel Bookings
Airline Reservations
Ticketing/Refunds/Exchanges
Vacation Planning
Tour Operator
Group Specialist
Data Entry
Quality Control
Delivery Driver