Sharon Richardson
Angels Camp,CA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2027
2027
years of professional experience
Work History
Eligibility Specialist II
Calaveras Health and Human Services
2/17/18 - Current
- Evaluate and determine eligibility for clients for public assistance programs
- Interview and communicate with Clients to obtain eligibility information and maintain cases are current and accurate
- Enter data collected into multiple computer systems to ensure communication with connected agencies
- Attention to detail to maintain accuracy and case integrity
- Maintain order and workflow to insure timely processing
- High level of communication orally and in writing and maintain confidentiality
- Processed applications accurately, ensuring compliance with regulatory guidelines.
Customer Service Representative
Amerigas
Jamestown, CA
05.2016 - 10.2017
- Create and maintain customer accounts
- Assist customers in person and on the phone with account and billing related queries
- Schedule services for technicians and create and process work orders
- Schedule deliveries and create routes for delivery drivers
- Process meter reading for customer billing
- Keep daily and monthly folders up to date and print reports for folders
- Use multiple computer screens and programs simultaneously
- Keep maintenance records and customer files organized
- Use of multiple programs including but not limited to: Excel, Office, Word, Outlook, and SAP
Public Safety Dispatch Officer
Black Oak Casino
Tuolumne, CA
08.2014 - 11.2015
- Record and assure communication of all officer events
- Use of phone and radio communication
- Receive, process, and dispatch appropriate officers to events as they happen
- Schedule and manage officers breaks
- Use multiple computer programs simultaneously
- Keep calm in extremely fast paced environment and be able to handle emergency situations
- Be able to record all communication in typed log as radio traffic is coming across multiple channels
- Trained in emergency medical as a First Responder
- Communicate emergency situations to outside agencies
- Use of radio lingo (10 Code) and phonetic alphabets for communication
Player's Club Ambassador
Black Oak Casino
Tuolumne, CA
07.2011 - 05.2016
- Assist guests with their gaming needs
- Answer phone inquiries and transfer calls to appropriate departments
- Use multiple programs to add new guests, track gaming activities, and assist guests with weekly promotional offers
- Verification of guests accounts via state ID, military ID, passport, etc. to insure confidentiality
- Provide support and assistance to peers
- Maintain focus while working in a constantly changing, fast paced environment
After School Aid
Summerville Elementary
Tuolumne, CA
08.2007 - 01.2008
- Correct and assist with students homework
- Create and organize daily activities
- Obtained CPR and First Aid certification
Change Person
Black Oak Casino
Tuolumne, CA
10.2003 - 03.2004
- Make change and assist guests on gaming floor
- Recognize legal currency and verify authenticity
- Attended training courses to gain the ability to recognize fraudulent ID's and currency
Customer Service Representative
Alta Sierra Communications
Sonora, CA
06.2002 - 05.2003
- Answer calls from cable customers on behalf of multiple companies for the purpose of basic troubleshooting cable modems/tv boxes and answer billing questions
- Used DOS to interface with certain companies customer systems
- Used Windows and DOS powered programs simultaneously to support customers needs
- Used a custom built ticketing system to log and track all calls for the purpose of monitoring area issues and outages
- Trained to be night shift supervisor and was in charge of monitoring call logs for service issues and dispatching technicians
Skills
- Customer service
- Active listening
- Data entry
- Problem resolution
- Documentation
- Administrative support
Timeline
Customer Service Representative
Amerigas
05.2016 - 10.2017
Public Safety Dispatch Officer
Black Oak Casino
08.2014 - 11.2015
Player's Club Ambassador
Black Oak Casino
07.2011 - 05.2016
After School Aid
Summerville Elementary
08.2007 - 01.2008
Change Person
Black Oak Casino
10.2003 - 03.2004
Customer Service Representative
Alta Sierra Communications
06.2002 - 05.2003
Eligibility Specialist II
Calaveras Health and Human Services
2/17/18 - Current