Sharon Rickers
Hartford,MI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
Work History
Lead Teacher
Youth Development Company
10.2021 - Current
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Mentored new teachers on best practices for classroom management and instructional techniques, contributing to their professional growth and effectiveness in the classroom.
Lead Professional House Cleaner
Shores Vacation Rentals
06.2021 - 10.2021
- Enhanced client satisfaction by consistently providing thorough and detail-oriented cleaning services.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement in their skills.
- Conducted regular inventory checks to ensure adequate supplies were available for each job assignment.
- Ensured adherence to safety guidelines during all aspects of the cleaning process, reducing accidents and injuries among staff members.
- Performed routine inspections of completed work to verify that it met company standards and client expectations before leaving premises.
- Trained new hires on company procedures, ensuring consistent quality across all team members.
- Maintained a clean, safe, and healthy environment through the proper use of cleaning products and equipment.
Customer Service Representative
Whirlpool
01.2018 - 01.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Retail Worker
The Chocolate Garden
06.2016 - 01.2018
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
Education
No Degree - General Studies
Lake Michigan College
Benton Harbor, MIHigh School Diploma -
Hartford High School
Hartford, MI06.2017
Skills
- Childcare needs
- Activity Planning
- Classroom Management
- Problem-solving abilities
- Customer Service
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Money handling abilities
- Complaint Handling
- Strong Work Ethic
Timeline
Lead Teacher
Youth Development Company
10.2021 - Current
Lead Professional House Cleaner
Shores Vacation Rentals
06.2021 - 10.2021
Customer Service Representative
Whirlpool
01.2018 - 01.2021
Retail Worker
The Chocolate Garden
06.2016 - 01.2018
No Degree - General Studies
Lake Michigan College
High School Diploma -
Hartford High School
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