Sharon Riley
Manager
Pasadena,TX
Summary
High-energy Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques building regular customers. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
7
7
years of professional experience
Work History
Store Manager
Murphy USA Gas Station
01.2021 - 02.2024
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Interacted well with customers to build connections and nurture relationships.
- Assisted with hiring, training and mentoring new staff members.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Supervised guests at front counter, answering questions regarding products.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted in recruiting, hiring and training of team members.
- Completed point of sale opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Developed and maintained courteous and effective working relationships.
- Organized and detail-oriented with a strong work ethic.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
Assistant Manager
Murphy USA Gas Station
01.2020 - 01.2021
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Created employee schedules to align coverage with forecasted demands.
Store Shift Lead
Murphy USA
08.2019 - 01.2020
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Overhauled entire manufacturing process, saving over $[Amount] in downtime.
- Kept employees operating productively and working on task to meet business and customer needs.
- Assisted in the development of promotional materials and marketing efforts to drive sales growth.
- Greeted customers entering store and responded promptly to customer needs.
- Upsold additional products and services to customers, increasing revenue.
- Addressed customer needs and made product recommendations to increase sales.
Server
Waffle House Restaurant
05.2017 - 08.2019
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Inspected dishes and utensils for cleanliness.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales significantly by upselling higher-end products to customers.
Education
Certified Medical Assistant - Medical Assisting
Texas School of Business
Houston, TX07.2011
Skills
- Advertising Campaign Development
- Goal Setting
- Timekeeping
- Order Management
- Documentation And Reporting
- Staff Scheduling
- Employee Training
- Team Development
- Administrative Management
- Inventory Tracking and Management
- Customer Retention
- Supply Ordering
- Sales expertise
- Sales Promotion
- Relationship Building
- Staff Management
- Logistics
- Accurate Cash Handling
- Delegation
- Hiring and Onboarding
- Work Planning and Prioritization
- Bank deposit procedures
- Hourly shift management
Timeline
Store Manager
Murphy USA Gas Station
01.2021 - 02.2024
Assistant Manager
Murphy USA Gas Station
01.2020 - 01.2021
Store Shift Lead
Murphy USA
08.2019 - 01.2020
Server
Waffle House Restaurant
05.2017 - 08.2019
Certified Medical Assistant - Medical Assisting
Texas School of Business
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