Sharon Rinehart
Idaho Falls
Summary
Dynamic Customer Service Representative with a proven track record at WAFD, excelling in customer relations and active listening. Enhanced customer satisfaction through effective issue resolution and upselling, contributing to sales growth. Proficient in data entry and payment processing, fostering loyalty and retention through empathetic communication and follow-up skills.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
WAFD
01.2005 - Current
- Delivered exceptional customer service by resolving inquiries and issues promptl
- Managed high-volume calls, ensuring accurate information delivery to customers.
- Collaborated with team members to streamline communication processes and improve response times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Identified and resolved discrepancies and errors in customer accounts.
Education
High School Diploma -
Southern High School
Racine, OHSkills
- Customer service
- Active listening
- Data entry
- Customer relations
- Relationship building
- Computer proficiency
- Payment processing
- Client relations
- Customer satisfaction measurement
- Follow-up skills
- Paperwork processing
- Order processing
Timeline
Customer Service Representative
WAFD
01.2005 - Current
High School Diploma -
Southern High School