Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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ALEXANDER KNUDSEN

Liberty Lake

Summary

Highly motivated and hardworking. Values being a team player and loves working with all people. Values time management, communication, critical thinking, and excellent customer service.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

WAFD
Spokane
10.2024 - Current
  • Managed comprehensive client transaction services involving significant deposits, wires, withdrawals, and CD renewal procedures.
  • Exhibited professionalism and skill consistently to serve clients and bankers.
  • Coordinated with multiple banking departments to uphold compliance with bank policies and protocols.
  • Ensured consistent service excellence by managing challenging circumstances with composure.
  • Managed significant sums of money daily with precision and accountability.
  • Gained relevant experience in DNA banking software, excel, teams, and outlook

SERVER/HOST/EXPORT ASSISTANT

Twigs Bistro and Martini Bar
Spokane Valley
07.2021 - 01.2023
  • Main responsibility as host was to demonstrate excellent customer service
  • This job required patience, kindness, decisive thinking, and required social skills
  • Stayed on top of shipment locations and current status to update offices and customers
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Carried out day-day-day duties accurately and efficiently
  • Offered friendly and efficient service to customers, handled challenging situations with ease
  • Developed and maintained courteous and effective working relationships
  • Demonstrated respect, friendliness, and willingness to help wherever needed

Education

Bachelor of Arts - Political Science, Environmental Policy

Western Washington University
Bellingham, WA
06-2024

Skills

  • Creative solutions
  • Effective customer communication
  • Passionate learner
  • Honest
  • Effective communication
  • Regulatory compliance
  • Data entry
  • Inbound and outbound calling
  • Helpful
  • Kind
  • Motivated

Accomplishments

  • DECA State Finalist, 2020, Business Law and Ethics
  • NE FBLA State, 2019, 1st place in Marketing
  • NE FBLA State, 2019, 2nd place in Sports Management
  • NE FBLA State, 2019, 3rd place in Banking and Finance
  • DECA State Finalist, 2016, Business Law and Ethics
  • State Basketball, 2020, 2nd place

Timeline

Customer Service Representative

WAFD
10.2024 - Current

SERVER/HOST/EXPORT ASSISTANT

Twigs Bistro and Martini Bar
07.2021 - 01.2023

Bachelor of Arts - Political Science, Environmental Policy

Western Washington University

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ALEXANDER KNUDSEN