Michelle Jurado
El Paso,TX
Summary
Dynamic customer service professional with a proven track record at Bank of America, excelling in conflict resolution and active listening. Recognized for enhancing customer loyalty through empathetic complaint resolution and consistently exceeding performance metrics. Adept at data entry and delivering creative solutions to complex challenges, ensuring exceptional client satisfaction. Committed in assisting and delivering exceptional skills to help company and clients succeed.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Maximus
01.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Sales Associate
The Home Depot Inc
03.2020 - 06.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Customer Service Representative
Bank of America
04.2018 - 02.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Esthetic
Milan Institute
El Paso 03.2025
Eastlake Highschool
El Paso 06.2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Conflict resolution
- Professional telephone demeanor
- Attention to detail and consistency
- Creative solutions
- Innovative thinking
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Maximus
01.2023 - Current
Sales Associate
The Home Depot Inc
03.2020 - 06.2022
Customer Service Representative
Bank of America
04.2018 - 02.2020
Esthetic
Milan Institute
Eastlake Highschool
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