Sharon Roberts Ford

Prepared and filed individual and business tax returns, ensuring compliance with federal and state regulations

Cash Handling receiving payments for services as well as setting up payment arrangements for the IRS.

• Collected and submitted required tax payments.
• Identified potential audit red flags to minimize risk of IRS audits.
• Analyzed financial records to verify accuracy of tax returns.
• Assessed client tax situations to determine best filing options.

• Developed customized insurance solutions to meet diverse client needs.
• Conducted comprehensive policy reviews ensuring compliance with industry standards.
• Educated clients on coverage options and benefits, enhancing decision-making processes.
• Utilized CRM software to manage client relationships and track policy renewals effectively.
• Built strong relationships with clients through consistent communication and excellent customer service.

• Supervised daily operations, ensuring efficient cash handling and customer service standards.
• Trained and mentored new cashiers, enhancing team performance and service quality.
• Implemented inventory management practices to streamline stock levels and reduce waste.
• Resolved customer inquiries and complaints promptly, fostering positive relationships.
• Monitored cash register accuracy, conducting regular audits to prevent discrepancies.
• Processed both cash and card purchases and returns.