Sharon Schaefer

• Provided exceptional customer service when addressing concerns or inquiries from both internal team members as well as external clients.
• Excellent Data Entry and 10 Key Calculator Skills
• Excellent Oral and Written Communications
• Contributed to environmental sustainability efforts by optimizing load capacities and reducing number of trips required.
• Collaborated with warehouse personnel to ensure seamless integration of shipping schedules into overall operations plans.
• Managed scheduling of shipments to meet customer expectations and reduce delays.
• Maintained accurate records for shipments, including tracking numbers and delivery statuses, ensuring timely updates to relevant stakeholders.
• Improved traffic flow by implementing efficient routing strategies and coordinating with various departments.

* Handled all incoming calls from customers and handled all situations in a timely and professional manner.

*Handled all incoming and outgoing monies and made sure everything was balanced and accurate at the end of every day.

*Excellent 10 key and data entry skills

*Keyed in payroll and incentive pay daily

*Handled all scheduling for incoming trucks and backhauls

*Coordinated all employees to make sure that all shifts were covered for a smooth work flow for internal and external customers

* Took care of all hours for payroll and vacation time

*Coordinated all meetings and training for team

*Handled all escalated and problematic phone calls from customers