Sharon Shrader
New Hill,NC
Summary
I am dependable individual who provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
21
21
years of professional experience
Work History
INSTRUCTIONAL ASSISTANT
WAKE COUNTY PUBLIC SCHOOLS
08.2018 - Current
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
- Provided support during classes, group lessons, and classroom activities.
- Provided one-on-one support to students with special needs, enabling them to achieve academic success.
- Monitored student progress through ongoing assessments, adjusting instruction as needed for optimal growth.
- Prepared instructional materials such as worksheets, visuals aids, or manipulatives according to teacher directives for effective lesson execution.
- Participated in professional development opportunities, staying current on best practices in education and instructional support.
- Promoted a culture of respect and inclusion within the classroom, fostering positive relationships among students from diverse backgrounds.
- Assisted teachers in developing differentiated instructional strategies, resulting in improved student outcomes.
- Assisted in collecting and analyzing data from various assessments to identify trends that informed future instruction planning.
- Collaborated with classroom teachers to design engaging lessons that aligned with state standards and curriculum objectives.
- Provided feedback on student work samples allowing teachers to better understand strengths and areas for improvement.
ASSISTANT BRANCH MANAGER
HERTZ EQUIPMENT
12.2012 - 04.2016
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
- Coached and developed branch staff by offering constructive feedback and product and safety trainings opportunities.
- Coordinated staff schedules, maintaining optimal staffing levels during peak business hours for improved customer experience.
MEMBER SERVICE REPRESENTATIVE
FIRST FLIGHT FEDERAL CREDIT UNION
10.2011 - 12.2012
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
REPLACEMENT SALES REPRESENTATIVE
PELLA WINDOW AND DOOR
05.2008 - 09.2010
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
RESIDENTIAL BUILDER SALES
FIXTURE HOUSE
11.2007 - 05.2008
- Maintained professional relationships with clients throughout the duration of each project, keeping them informed on progress updates and addressing any concerns as needed.
- Interpreted blueprints accurately, building structures to exact specifications.
- Worked closely with owners throughout process to keep projects in line with individual visions.
RESIDENTIAL AND COMMERCIAL CONSTRUCTION SALES
FERGUSON ENTERPRISES
06.2003 - 11.2007
- Maintained accurate documentation throughout each project''s lifecycle to ensure compliance with contractual obligations as well as regulatory requirements.
- Negotiated favorable contracts with suppliers and subcontractors, resulting in significant cost savings for projects.
- Established a reputation for excellence in construction projects by consistently delivering on-time, high-quality results and fostering strong client relationships.
- Developed strong relationships with clients, leading to repeat business opportunities and positive referrals within the industry.
- Contributed to company growth by participating in marketing efforts aimed at acquiring new clients or expanding relationships with existing ones.
- Mentored junior staff members to improve their skills and performance on job sites.
Education
BS in Interior Design -
East Carolina University
05.2003
Skills
- Effective Communication
- Conflict Resolution
- Computer Skills
- Relationship Building
- Operations Management
- Business Development
- Team Development
- Verbal and written communication
- Customer Service
- Data Entry
- MS Office
- Work Planning and Prioritization
Timeline
INSTRUCTIONAL ASSISTANT
WAKE COUNTY PUBLIC SCHOOLS
08.2018 - Current
ASSISTANT BRANCH MANAGER
HERTZ EQUIPMENT
12.2012 - 04.2016
MEMBER SERVICE REPRESENTATIVE
FIRST FLIGHT FEDERAL CREDIT UNION
10.2011 - 12.2012
REPLACEMENT SALES REPRESENTATIVE
PELLA WINDOW AND DOOR
05.2008 - 09.2010
RESIDENTIAL BUILDER SALES
FIXTURE HOUSE
11.2007 - 05.2008
RESIDENTIAL AND COMMERCIAL CONSTRUCTION SALES
FERGUSON ENTERPRISES
06.2003 - 11.2007
BS in Interior Design -
East Carolina University