SHARON SINNER

• Directed comprehensive distribution and sales processes in a fast-paced packaging environment.
• Managed customer service and inventory control to enhance operational performance.
• Supervised office and warehouse operations to ensure seamless workflow.
• Strengthened company's role as an essential supply chain partner in the market.

• Managed comprehensive sales development strategies in Canada and the United States to optimize profits.
• Crafted strategic plans to drive sales and increase key account profitability.
• Balanced RFP completion with account management duties to expand existing customer base.
• Engaged in corporate planning, including forecasting and resource budgeting.
• Increased key account revenue by 25%, resulting in a $5M annual boost within six months.
• Successfully onboarded over 100 SKUs for a new account in half a year.

• Executed innovative packaging solutions for clients focusing on cost-effectiveness and environmental impact.
• Directed comprehensive project management from ideation to execution in collaboration with facility SMEs.
• Monitored project timelines and facilitated cross-functional team efforts to meet crucial deadlines.
• Improved business operations by bridging gaps in barrier resolution and project feasibility discussions.
• Implemented customer-specific reports detailing production metrics and KPIs with high satisfaction ratings.
• Oversaw significant accounts covering dairy, coconut water, soups/broth, tea, and nutritional products totaling over $20MM in sales.
• Achieved a 25% sales increase for key accounts within six months, contributing an additional $3M in revenue.
• Generated 25% growth in key account revenue over six months, translating into more than $2M annually.

• Oversaw Customer Service Department, exceeding customer expectations and fostering employee growth.
• Executed strategic business plans while driving efficiency through innovative process improvements.
• Monitored team productivity metrics to identify performance trends and areas for enhancement.
• Authored comprehensive training manuals to effectively address challenging customer inquiries.
• Instituted policies and procedures that bolstered customer retention and satisfaction levels.
• Achieved a 25% improvement in vendor managed inventory fill rates over six months.
• Boosted order output by 20% in six months through optimized workflows.
• Reduced order entry errors by 50% and improved traceability of cross-docked orders in six months.

• Drove 35% revenue growth in six months through relationship cultivation with key customers.
• Worked alongside outside sales representatives to showcase solutions for potential clients.
• Managed comprehensive purchasing operations, excluding raw materials, for streamlined processes.
• Detected and researched inventory discrepancies to improve operational accuracy.
• Secured a 20% reduction in purchasing costs by negotiating favorable terms with vendors while enhancing services.
• Enhanced customer relationships to sustain revenue growth momentum.
• Conducted strategic account planning for new business acquisitions and servicing existing clients.

Directed operations of Customer Service Department, emphasizing prompt order processing and communication among stakeholders.

Served as key liaison for addressing various customer concerns, enhancing service quality.

• Drove efforts to maintain service levels, focused on cost control and maximizing efficiency.
• Instrumental in leading ISO 9001:2008 conversion from QAD MFG PRO to JD Edwards ERP system.
• Achieved increase in customer satisfaction from 55% to 75% in six months.
• Accelerated resolution of customer complaints by reducing turnaround time by 35% within three months.
• Implemented a new audit process that halved order entry errors within six months.