Sharon Smith

• Designed and implemented annual Food Safety Training for 2022.
• Conduct new hire orientation of Food Safety & GMP principles.
• Assist supervisors with employee performance management and offered recommendations for approach and process.
• Oversee corrective and preventative actions (CAPA) implementation and documentations with other departments.
• Participate in quality and food safety related audits.
• Lead traceability investigations on the source of quality lapses and other product issues.
• Participate in quality management system reviews and promote quality and food safety policies to all personnel.
• Verify quality control (QC) records, test results and reports for regulatory authorities.
• Establish and maintain professional relationships with suppliers, vendors and Corporate Food Technology admins.

• Responsible for implementing and administering Lineage Logistics’ quality and food safety programs in accordance with all ISO requirements
• Work closely with the General Manager to ensure the facility is following the standards set by the Lineage Logistics Safety Committee & OSHA
• Enforce and ensure the overall safety for the facility
• Train salaried, full-time, part-time, and temporary personnel on the general safety rules and regulations of Lineage Logistics
• Establish processes and procedures for maintaining high standards of quality, reliability, and safety
• Organize and promote all quality improvement efforts
• Responsibility to act as a liaison with external parties on all matters related to the quality system
• Develops, validates, verifies, implements, and maintains the SQF System
• Have completed a HACCP-based training course
• Competent to implement and maintain HACCP-based food safety plans
• Monitor and ensure facility-wide compliance as it relates to food safety fundamentals, quality, and operational safety standards
• Ensures the proper receipt, storage, handling, and/or distribution of safe and quality food products at this facility
• Leading and supporting a food safety culture by developing, validating, verifying, and maintaining the company’s food safety plans to oversee the daily operation of the SQF System.

• Assist in all Transportation Clerk duties such as tracking drivers, freight, and client communications
• Collect paperwork, receipts, BOLs and other necessary documents essential for accurate payroll implementation for South Carolina and Georgia divisions
• Act as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes
• Generate required drug/ physical screening and re-certification test forms for new hires and existing employees.

• Execute all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous and effective manner
• Interact and maintain good working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc.

• Respond to lost or damage claim inquiries: o following up with both parties through claim process
• Allocate any determined adjustments or replacements
• Recommend internal improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems
• Maintain claim records of settled claims and an inventory of claims requiring detailed analysis
• Prepare monthly reports to be submitted to company’s data processing department.

• Resolve customers’ service or billing complaints professionally, quickly, and accurately
• Keep records of customer interactions or transactions, as well as actions taken
• Confer with customers by telephone to provide information and support regarding products, purchases, returns, warranty requests and account maintenance
• Handle difficult or escalated calls while also maintaining the highest degree of courtesy and
• Professionalism.

• Maintain and enforce strict safety regulations to meet OSHA standards and regulations
• Member of the CAE Amazon Warehouse Safety Team
• Pack and label items to be shipped to warehouses or direct to consumers
• Dispose of damaged & defective items or return them to vendors

• Process new requests for digital media orders
• Consult with customers for feedback and approval of finished product samples
• Perform necessary quality and aesthetic adjustments
• Construct finished products including packaging and shipping.

Client Relations and Problem Solving:

• Developed the ability to relate effectively and professionally with customers when processing orders, providing information, and handling complaints
• Achieved and maintained first in sales a duration of 6 consecutive months from February to July 2004
• Created training recordings for new hires on techniques for overcoming objections/ obstacles and successfully closing sales.