Driven professional with strong background in providing conflict resolution. Resourceful in gathering relevant information regarding disputes, providing appropriate documentation and guiding both individuals and groups to reach satisfactory agreements and settle complicated issues. Devoted to adhering to ethical guidelines and laws throughout all casework.
Overview
24
24
years of professional experience
Work History
Maintenace Director
Mint Hill Senior Living
Mint Hill, NC
02.2024 - Current
Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Monitored building systems and directed preventive maintenance.
Supervised safety, prevention and fire protection programs.
Facilitator / Case Manager
Strategic Interventions, Inc
Yadkinville, NC
01.2008 - 10.2011
As an intrigued member of the organization's Day Training Team for the developmentally disabled clients, my role was to provide day habilitation services to developmentally disabled individuals who live in agency-run homes.
In this role, I assist the clients to acquire and maintain life skills that enable them to cope more effectively with the demands of independent living, and hopefully raise the level of the individual's physical, mental, social, and vocational functioning.
Assisted disabled young adults by providing nearby mainstream opportunities to them.
Provided support to young adults and encouraged them to participate in social activities.
Provided transportation to and from daily outings and other social activities; provided services and amenities programs for young adults.
Informed supervisor regarding any improvement and serious concern noticed in any resident's behavior; assured that all mishaps were reported as per established procedures.
Developed and maintained contact, and provided guidance to young adults.
Took part in service training programs.
Custodial Technician (Temp)
WSFC Schools
Winston-Salem, NC
04.2006 - 11.2007
Responsible for maintaining the cleanliness of the facility, including interior janitorial, minor repair, maintenance, and outdoor parking and walkway areas.
Ensure customer satisfaction through prompt, efficient, and friendly service.
Collects and properly disposes of all trash of both facility and grounds.
Performs janitorial duties, including sanitizing, mopping, vacuuming, waxing, buffing, and dusting.
Uses chemical cleaners and supplies as directed and in a safe and healthful manner to self, other employees, and customers.
Assist with major cleaning duties - carpets, filters, cleaning of machinery, furniture, and painting.
Provide physical set up for special events or activities, including lifting and maneuvering bulky and heavy items.
Promotes a clean, safe, and healthy work environment for employees and students.
Intake Counselor / Residential Support
Sasha Bruce Youthwork, Inc
Washington, DC
12.2002 - 02.2005
Intake representative responsible for screening of all referrals and setting case management interviews, ensures compliance of all regulations, and contractual agreements; worked closely with youth and adult individuals who exhibit serious impairment due to mental illness and their families to ensure access to the full array of needed and appropriate services and resources
Assisted with identifying clients with necessary social services
Contact with clients one-on-one, monthly in their environment
Assist Sr
Case Manager with facilitating groups and family conferences as needed
Assures the accuracy, completeness and confidentiality of clinical records
Document medical and social history for each client
Maintain all records required and completes monthly case managers reports
Intake Representative (Part-time)
The Children's Home Inc
Baltimore, MD
06.2000 - 10.2002
Responsible for screening of all referrals and intake interviews
The program is a 120 day stay for youths with mental illnesses as well as cognitive delays
Maintained an open line of communication with program managers and clinical team to ensure that proper assessments are being done
Take the lead in processing and assisting with patient intakes
Complete intake paperwork
Orient patients to the treatment program's operation and procedures, including patient rights and program rules
Collect available social, educational, economic, and vocational information to be used as part of the assessment process
Provide the assigned counselor all relevant data concerning the patient at admission
Assist in documenting new patient's achievement of all organizational and regulatory admission processing requirements (e.g., new patient checklist)
Education
Associate - Criminal Justice
West Virginia University
Diploma -
Old Mill High School
Glen Burnie, MD
Skills
Effective verbal and written communication skills
Ability to work efficiently in a fast-paced environment
Ability to adhere to professional standards
Outstanding interpersonal communication skills
Strong time management skills
Computer literacy
Excellent organization skills
Analytical skills
Planning skills
Ability to adapt to new concepts and systems
CPR/First Aid Certified
Timeline
Maintenace Director
Mint Hill Senior Living
02.2024 - Current
Facilitator / Case Manager
Strategic Interventions, Inc
01.2008 - 10.2011
Custodial Technician (Temp)
WSFC Schools
04.2006 - 11.2007
Intake Counselor / Residential Support
Sasha Bruce Youthwork, Inc
12.2002 - 02.2005
Intake Representative (Part-time)
The Children's Home Inc
06.2000 - 10.2002
Associate - Criminal Justice
West Virginia University
Diploma -
Old Mill High School
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