Howard Gonzalez
MBA, IT Specialist, Computer Engineer
11234 Joe Morrison LN Charlotte,NC
Summary
Results-driven Chief Operating Officer drives performance improvements and leads strategic initiatives. Skilled manager of cross-departmental activities with adaptive communication of organizational objectives. Develops and executes innovative strategies for stimulating growth and service quality.
Overview
21
21
years of professional experience
9
9
years of post-secondary education
Work History
COO
IT SOLUTIONS EXPERT
San Gabriel, CA
04.2020 - Current
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Represented organization at external meetings and events to promote and build relationships with key stakeholders.
- Evaluated product or service by analyzing and interpreting data and metrics.
- Led operational oversight and budgetary supervision for 5 locations.
- Managed financial, operational and human resources to optimize business performance.
- Cultivated company-wide culture of innovation and collaboration.
COO
IT SOLUTIONS EXPERT
Managua, Nicaragua
11.2017 - 03.2020
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Represented organization at industry conferences and events.
- Initiated strategy to drive company growth and increase market share and profitability.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Monitored and analyzed industry trends to identify opportunities for organizational growth and competitiveness.
IT Expert Consultant
KAIZEN CONSULTING SERVICES
Managua, Nicaragua
12.2017 - 12.2019
- Supported clients with business analysis, documentation, and data modeling.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Onboarded and managed new client accounts to boost retention rates.
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
- Analyzed problematic areas to provide recommendations and solutions.
General Manager
ESTACACHE.COM
Managua, Nicaragua
09.2017 - 05.2018
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Formulated policies and procedures to streamline operations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
CTO
MOVISA
Managua, Nicaragua
05.2016 - 05.2018
- Laid out complete business continuity plan to maintain data protection in event of natural disaster or long-term outage.
- Briefed executives on technology risks and suggested ways to alleviate concerns.
- Provided project leadership in dynamic technology-driven environment with multiple priorities.
- Collaborated with cross-functional intra-company teams to provide mutually beneficial outcomes.
- Directed engineering team's complex project development and functionality objectives.
- Facilitated ongoing team development and growth through training and professional skills enhancement.
- Tested security technologies on regular basis and implemented network penetration assessment tools.
IT Infrastructure Manager
CAFE SOLUBLE S.A.
Managua, Nicaragua
09.2008 - 04.2016
- Provided onboarding and mentoring of newly hired employees, offering positive reinforcement.
- Tested network's performance and created strategies to maintain integrity of overall infrastructure.
- Worked in team-driven environments and communicated effectively with stakeholders.
- Installed and managed VPNs, firewalls and anti-malware solutions.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
Technical Support Manager
EL NUEVO DIARIO
Managua, Nicaragua
09.2002 - 09.2008
- Analyzed and developed service goals for in-bound call center.
- Tracked KPIs and created continuous improvement plans.
- Developed and implemented training initiatives for new hires.
- Managed customer contact center with 4 support representatives.
- Increased customer satisfaction ratings to 95%.
- Communicated regularly with customers concerning data exchange and technology integration.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Proven ability to develop and implement creative solutions to complex problems.
Education
MBA - Business Administration - PM Specialization
EUDE - Business School
Madrid, Spain 01.2016 - 03.2018
MBA - Business Administration And Management
URJC - Rey Juan Carlos University
Madrid, Spain 01.2016 - 03.2018
Specialization in Information Technologies - IT Specialist
UCC - University of Commercial Sciences
Managua, Nicaragua 01.2015 - 12.2015
Computer Engineer - Computer Engineering
UCC - University of Commercial Sciences
Managua, Nicaragua 01.2012 - 12.2015
Skills
Planning and execution
Contract Negotiation
Business administration
Business Development
Staff Management
Flexible and Adaptable
Budgeting and finance
Operations management
Joint ventures and alliances
Business planning
Timeline
COO
IT SOLUTIONS EXPERT
04.2020 - Current
IT Expert Consultant
KAIZEN CONSULTING SERVICES
12.2017 - 12.2019
COO
IT SOLUTIONS EXPERT
11.2017 - 03.2020
General Manager
ESTACACHE.COM
09.2017 - 05.2018
CTO
MOVISA
05.2016 - 05.2018
MBA - Business Administration - PM Specialization
EUDE - Business School
01.2016 - 03.2018
MBA - Business Administration And Management
URJC - Rey Juan Carlos University
01.2016 - 03.2018
Specialization in Information Technologies - IT Specialist
UCC - University of Commercial Sciences
01.2015 - 12.2015
Computer Engineer - Computer Engineering
UCC - University of Commercial Sciences
01.2012 - 12.2015
IT Infrastructure Manager
CAFE SOLUBLE S.A.
09.2008 - 04.2016
Technical Support Manager
EL NUEVO DIARIO
09.2002 - 09.2008