sharon Smith
Chicago,Illinois
Summary
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.
Overview
18
18
years of professional experience
Work History
Special Education Classroom Assistant
Chicago public schools
Chicago, Illinois
09.2008 - Current
- Prepare and administer written, oral, and performance tests, and issue grades in accordance with performance.
- Conduct classes, workshops, and demonstrations to teach principles, techniques, or methods in subjects such as basic English language skills, life skills, and workforce entry skills.
- Establish clear objectives for all lessons, units, and projects and communicate those objectives to students.
- Instruct students individually and in groups, using various teaching methods such as lectures, discussions, and demonstrations.
- Review instructional content, methods, and student evaluations to assess strengths and weaknesses, and to develop recommendations for course revision, development, or elimination.
Office Clerk
Heavens Little Angels Daycare
Chicago, Illinois
06.2017 - 02.2020
- Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
- Analyze and modify compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.
- Perform difficult staffing duties, including dealing with understaffing, refereeing disputes.
- Contract with vendors to provide employee services, such as food service, transportation, or relocation service.
- Schedule or conduct new employee orientations.
Education
High School Diploma -
Manley High School
2935 W. Polk St06-1989
Skills
- Facilitated strategic communication initiatives to enhance organizational messaging
- Delivered exceptional customer service by resolving inquiries and issues efficiently
Timeline
Office Clerk
Heavens Little Angels Daycare
06.2017 - 02.2020
Special Education Classroom Assistant
Chicago public schools
09.2008 - Current
High School Diploma -
Manley High School