Sharon Smith
High Point
Summary
Dynamic professional with over a decade in customer service and management, leading high-volume operations. Demonstrates exceptional communication and organizational skills, fostering strong client relationships that enhance procurement processes. Seeking a supervisory role in a growth-oriented organization.
Overview
26
26
years of professional experience
Work History
Expeditor
REGO/ACME CRYOGENICS
Elon
04.2024 - Current
- Coordinated delivery schedules to ensure on-time arrival of cryogenic supplies, enhancing supply chain reliability.
- Resolved supply chain issues with vendors promptly, maintaining smooth operational flow.
- Monitored shipment statuses and updated teams on progress consistently.
- Managed inventory levels for cryogenic materials and equipment.
- Processed purchase orders for critical production materials, supporting uninterrupted operations.
Cost Analyst/Procurement
HONDA EQUIPMENT PLANT
Haw River
02.2022 - Current
- Evaluated quotes and services to identify optimal suppliers, contributing to cost-effective procurement decisions
- Authorized purchase orders following contract and customer guidelines
- Expedite product delivery with suppliers to ensure customer commitments are met
- Collaborate with Accounts Payable to resolve invoice discrepancies.
- Delivered complex projects across multiple sectors, ensuring alignment with client objectives
- Developed and maintained strong client relationships, enhancing contract negotiations and network partnerships
- Estimates the cost and setting of an agreed budget
SENIOR BUYER AND CSR
WESCO INTEGRATED SUPPLY
PORT Washington
10.2016 - 02.2023
- Review customer requests and orders for material purchase or change in services
- Perform sourcing duties for materials and services
- Obtain and evaluate quotes and services to determine the most suitable suppliers
- Executed purchase orders in compliance with contract and customer guidelines
- Followed up with suppliers on order status and delivery, resolving purchase order questions and issues to maintain supply chain efficiency.
- Expedited product delivery with suppliers, meeting customer commitments and maintaining service levels.
- Maintain accurate product information on applicable company systems
- Collaborated with Accounts Payable to resolve invoice discrepancies, ensuring accurate and timely payment processing.
CUSTOMER CARE ASSISTANT MANAGER
SLEEPYS
10.2010 - 09.2017
- Oversee the daily operation of a high-volume call center
- Supervised agents, providing support and guidance on call handling issues; developed team’s professional phone skills and knowledge.
- Monitored staff to ensure service levels and individual/departmental goals were consistently achieved (i.e., AHT, ACW, AUX, and hold time).
- Listen to and evaluate recorded calls to validate proper handling and adherence to company standards and requirements
- Write and Administer Performance Appraisals and Corrective Actions
- Liaised with inventory, dispatch, warehouse operations, and sales teams to ensure seamless customer transactions; collaborated with departments to identify root causes of recurring issues.
- Contributed to the training program of a third-party call center in Altoona, PA, to enhance operational efficiency.
- The call center consists of 120+ representatives
TECHNICAL SUPPORT REPRESENTATIVE
CABLEVISION
10.2000 - 07.2009
- Resolved high-tech system issues by identifying problems and root causes, proposing effective solutions to restore service.
- Troubleshot technical and non-technical issues for customers regarding web hosting plans and services, enhancing user satisfaction.
- Guided and educated customers through established troubleshooting procedures, improving their understanding and experience.
Education
Associates Degree - Coursework Communications
VIRGINA UNION UNIVERSITY
RICHMOND, VA01-1984
Skills
- Supply chain experience
- Quotation management
- Cost analysis and procurement
- AS400 and SAP knowledge
- Call center expertise
- Microsoft Office proficiency
- Attention to detail
- Solution orientation
- Results-driven mindset
- Service orientation
- Team collaboration
- Communication skills
- Ethical decision-making
Timeline
Expeditor
REGO/ACME CRYOGENICS
04.2024 - Current
Cost Analyst/Procurement
HONDA EQUIPMENT PLANT
02.2022 - Current
SENIOR BUYER AND CSR
WESCO INTEGRATED SUPPLY
10.2016 - 02.2023
CUSTOMER CARE ASSISTANT MANAGER
SLEEPYS
10.2010 - 09.2017
TECHNICAL SUPPORT REPRESENTATIVE
CABLEVISION
10.2000 - 07.2009
Associates Degree - Coursework Communications
VIRGINA UNION UNIVERSITY