Sharon Sousa
Cranston,RI
Summary
Operations leader with extensive experience in administrative operations, facilities management, and strategic leadership within high-pressure environments. Proven track record of leading multidisciplinary teams, managing substantial budgets, and ensuring adherence to regulatory standards. Demonstrated ability to enhance operational efficiency through targeted quality assurance initiatives and effective management of support services. Skilled in administrative oversight, with a strong background in achieving operational excellence. Experienced in collaborating with cross functional teams, managing vendor relationships, and driving continuous improvement initiatives.
Overview
26
26
years of professional experience
Work History
Associate Director I
Eleanor Slater Hospital
Cranston, RI
07.2021 - 07.2024
- Served as the hospital Facilities Manager alongside the Chief Property Manager, providing day-to-day oversight of preventative maintenance, work orders, safety, security, emergency management, utilities, biomedical equipment, and life safety initiatives
- Led support services operations, encompassing care environments, environmental services, and supply chain logistics, oversight of laundry, dietary services and patient transport
- Oversaw safety, security, emergency management, biomedical equipment, hazardous materials, life safety, and utilities to ensure compliance with regulations and promote a safe working environment
- Achieved a 20% reduction in hospital-acquired infections through targeted collaboration with Infection Control and effective QA/QI initiatives related to environmental services
- Successfully managed a $5 million departmental operating budget, ensuring accurate capital budget requests and maintaining financial integrity
- Ensured 100% compliance with CMS, Joint Commission, and DOH standards, resulting in zero compliance issues during annual audits
- Managed non-clinical personnel matters, including labor union communications and vendor contract negotiations, while upholding Environment of Care and Life Safety standards.
Hospital Administrator
Eleanor Slater Hospital
Cranston & Pascoag, RI
04.2009 - 07.2021
- Directed administrative operations, maintaining financial stability and ensuring operational integrity across 189-bed healthcare facility
- Served as acting administrative leader in the absence of the CEO and COO, providing seamless continuity of leadership and operations
- Facilitated leadership meetings to align efforts of key department heads, including both clinical and non-clinical program managers
- Acted as primary liaison for patient families, addressing concerns and feedback, and efficiently managed personnel action tracking using NEOGov
- Oversaw support services across administrative departments, ensuring seamless integration of environmental, laundry, transportation, and switchboard operations with organizational objectives
- Ensured fiscal responsibility and regulatory compliance by adhering to Joint Commission standards and CMS guidelines, while leading effective monthly meetings with department heads to address and resolve operational challenges
- Collaborated with Financial Management to ensure budgetary compliance within discretionary spending limits, and managed a diverse team of approximately 100 employees, handling all labor relations, hiring, and personnel matters
- Directed procurement of essential equipment and vehicles, implemented policies and procedures in alignment with BHDDH and Department of Administration guidelines, and actively participated in the BHDDH Equity Council.
Acting Professional Services Coordinator
Eleanor Slater Hospital
03.2008 - 04.2009
- Oversaw daily operations and service coordination for rehabilitative services, ensuring adherence to standards set by regulatory bodies such as the Joint Commission, Department of Health, and CMS
- Conducted policy reviews and updates, aligning operational procedures with regulatory requirements and organizational standards
- Resolved labor grievances and provided administrative oversight, successfully managing operations and supervising a team of approximately 100 full-time and contract staff in the absence of Clinical or Hospital Administrators.
Hospital Administrative Compliance Officer
Eleanor Slater Hospital
09.2000 - 03.2008
- Managed administrative operations for Rehabilitative Services, achieving 100% compliance with healthcare standards and conducting annual record reviews
- Coordinated and assessed emergency management and fire safety procedures, playing a key role in hospital-wide safety initiatives and ensuring 100% adherence to regulatory requirements
- Led the Hospital Complaints Coordination process, resolving patient care concerns, and chaired the Patient's Rights Committee, effectively addressing and resolving patient care concerns.
Senior Behavioral Specialist
02.1998 - 09.2000
- Assisted in the creation and rollout of behavior programs, ensuring staff were thoroughly trained on proper procedures and applications
- Conducted detailed analysis and monitoring of behavioral data, establishing baselines for cases and tracking changes in frequency and intensity, contributing to the refinement of treatment plans.
Education
Project Management Certification -
Alison
09-2024
Facilities Manager Certification -
Alison Certifications
08.2024
Mini MBA -
International Business Management Institute
09.2022
MSHA Coursework - Healthcare Administration
Ashworth College
Norcross, GA12.2020
Bachelors of Arts in Psychology & Social Work -
Roger Williams University
Bristol, RISkills
- Operational Leadership
- Fiscal Management
- Data Analysis
- Regulatory Compliance
- Quality Assurance
- Personnel Management
- Policy Development & Implementation
- Program Development
- Performance Management
- Project Management
- Stakeholder & Vendor Communication
- Resource Management
- Emergency Management
Timeline
Associate Director I
Eleanor Slater Hospital
07.2021 - 07.2024
Hospital Administrator
Eleanor Slater Hospital
04.2009 - 07.2021
Acting Professional Services Coordinator
Eleanor Slater Hospital
03.2008 - 04.2009
Hospital Administrative Compliance Officer
Eleanor Slater Hospital
09.2000 - 03.2008
Senior Behavioral Specialist
02.1998 - 09.2000
Project Management Certification -
Alison
Facilities Manager Certification -
Alison Certifications
Mini MBA -
International Business Management Institute
MSHA Coursework - Healthcare Administration
Ashworth College
Bachelors of Arts in Psychology & Social Work -
Roger Williams University