Sharon Thornhill
Brooklyn,NY
Summary
Dynamic professional with a proven track record at Amazon, adept in behavior management and effective communication. Excelled in roles requiring the ability to adapt to diverse environments and enhance team dynamics. Demonstrated success in improving processes, significantly contributing to team efficiency and customer satisfaction. Skilled in both individual assistance and fostering social skills. Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management and technology.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Paraprofessional
Department Of Education
01.2024 - Current
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Supported school initiatives by participating in professional development opportunities and collaborating with colleagues on best practices for student growth and achievement.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Helped teacher prepare instructional material and displays.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
Wheelchair Agent
JFK International Airport
05.2022 - 01.2024
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Contributed to a positive airport environment by consistently maintaining a professional demeanor and engaging in respectful communication.
- Collaborated with other wheelchair agents to ensure adequate coverage during high-demand periods, fostering a positive team dynamic.
- Ensured timely boarding for passengers with disabilities, carefully navigating through crowded terminals.
- Collaborated with ground staff to ensure seamless coordination of services for passengers requiring special assistance.
Passenger Service Agent
JFK Swissport LTD
09.2021 - 04.2022
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Aided passengers in locating lost luggage by effectively liaising with baggage claim representatives and other airline staff members.
- Tagged baggage and routed to appropriate location for loading and screening.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Oversaw ticketing, gate and ramp services.
Warehouse Agent
Amazon
09.2021 - 01.2022
- Contributed to successful audits by maintaining thorough recordkeeping practices for all incoming shipments and outgoing orders.
- Reduced order processing time by streamlining packing and shipping procedures.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Loaded, unloaded, and moved material to and from storage and production areas.
Loss Prevention Officer
Century 21
10.2019 - 03.2020
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Enhanced store security through the installation of surveillance cameras and alarm systems.
Security Guard
Alliance Security
03.2019 - 03.2020
- Monitored CCTV cameras and alarm systems for security breaches.
- Completed full building and grounds patrols to spot and investigate concerns.
- Investigated suspicious activities and persons to maintain security of premises.
- Wrote detailed reports of all security breaches and investigations.
- Improved response time to incidents by maintaining clear communication channels with team members.
Cashier
Macys
10.2016 - 01.2019
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
Haile Selassie High School
Kingston Jamaica07.1999
Skills
- Behavior Management
- Effective Communication
- Small Group and Individual Assistance
- Social Skills Training
Certification
Security License
Timeline
Paraprofessional
Department Of Education
01.2024 - Current
Wheelchair Agent
JFK International Airport
05.2022 - 01.2024
Passenger Service Agent
JFK Swissport LTD
09.2021 - 04.2022
Warehouse Agent
Amazon
09.2021 - 01.2022
Loss Prevention Officer
Century 21
10.2019 - 03.2020
Security Guard
Alliance Security
03.2019 - 03.2020
Cashier
Macys
10.2016 - 01.2019
High School Diploma -
Haile Selassie High School
Similar Profiles
Sheila Marie Mauricio GarciaSheila Marie Mauricio Garcia
Teacher III at Department Of EducationTeacher III at Department Of Education
Axelle Dawn OlonanAxelle Dawn Olonan
Science Teacher at Department Of EducationScience Teacher at Department Of Education
Sarah JimenezSarah Jimenez
Intern at Department Of EducationIntern at Department Of Education
ALI ISAALI ISA
NYCDOE Special Education Teacher at Department Of EducationNYCDOE Special Education Teacher at Department Of Education
Haley TarboxHaley Tarbox
Interior Designer II at Olson KundigInterior Designer II at Olson Kundig