Sharon Tomchewsky
Doylestown,PA
Summary
Experienced Social Worker focused on long-term care, adept at delivering empathetic services to clients with age-related challenges. Strong commitment to client advocacy and resource referral, ensuring comprehensive support for individuals in need. Receptionist proficient in front desk management, capable of efficiently routing correspondence and resolving issues. Meticulous professional with a proven track record of fostering positive client interactions and maintaining high standards of service.
Overview
27
27
years of professional experience
Work History
RECEPTIONIST and Assitant Social Worker
Saint Mary's Center for Rehabilitation and Healthcare
Doylestown, PA
11.2021 - 05.2022
- Assessed clients' current condition by engaging in conversation and taking notes regarding specific problems.
- Utilized Point Click Care and Excel to maintain and update client records and generate reports.
- Maintained lists of resources helpful to clients.
- Developed workable solutions for recurring problems for individuals and families.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
- Observed safety protocols to minimize accidents and spread of disease.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Collaborated with social workers to support patients.
- Educated patients on various resources, services and programs to maximize care.
Intake Coordinator and Case Manager
Behavioral Health Services
Fort Washington, PA
10.1997 - 08.2000
- Collaborated with team members to identify and accomplish agency objectives.
- Advocated for placement of patients into community-based treatment settings.
- Coordinated referrals to community services by advocating for individual needs and addressing roadblocks.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Conducted patient intake interviews to collect medical information and insurance details.
DIRECTOR oF SOCIAL
Green Acres Nursing Home
Philadelphia, PA
08.1995 - 05.1997
- Implemented social services care plan for each resident and updated plan annually in consultation with residents and families.
- Facilitated weekly care meetings with residents and families to verify adherence to care plan and sufficiency of actual everydaycare.
- Assisted residents in adjustment to new environments including counseling for resident and family to assure psychosocial health and contentment.
- Managed resident admissions and discharge and referrals to other facilities, home health agencies and hospice based on resident and family needs, preferences and esources.
- Handled or delegated resident support concerns respectfully to preserve residents' dignity, health and safety.
- Directed social services department of 132-bed nursing facility.
Education
Bachelor of Science - SOCIAL SERVICE
CATHOLIC UNIVERSITY OF AMERICA SCHOOL OF SOCIAL WO
WASHININGTON,DC01.1995
Skills
- Multi-line telephone skills
- Business operations understanding
- Service-oriented mindset
- Data entry
- Correspondence management
- Professional and polished presentation
- Friendly, positive attitude
- Program coordination
- Document management
- Interdisciplinary teamwork
- Patient relationship management
- Reliable and trustworthy
- Work ethic
- Critical thinking
- Multitasking
- Record management
- Case coordination
- Resource allocation
- Intake interviewing
- Customer service
- Care plan implementation
- Team collaboration
- Relationship building
- Safety compliance
- Effective communication
- Advocacy skills
- Problem solving
- Conflict resolution
Timeline
RECEPTIONIST and Assitant Social Worker
Saint Mary's Center for Rehabilitation and Healthcare
11.2021 - 05.2022
Intake Coordinator and Case Manager
Behavioral Health Services
10.1997 - 08.2000
DIRECTOR oF SOCIAL
Green Acres Nursing Home
08.1995 - 05.1997
Bachelor of Science - SOCIAL SERVICE
CATHOLIC UNIVERSITY OF AMERICA SCHOOL OF SOCIAL WO
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