Sharon Tremper
Kerrville,TX
Summary
Dynamic customer service representative with a proven track record in enhancing client satisfaction and optimizing operations. Skilled in multitasking, effective problem-solving, and relationship management. Relentlessly pursues excellence in all assignments, ensuring optimal outcomes. Dynamic customer service representative with a proven track record in enhancing client satisfaction and building strong relationships. Expertise in effective problem solving and conflict resolution, ensuring smooth operations in fast-paced environments.
Overview
30
30
years of professional experience
Work History
Cashier/Customer Service Representative
Aramark Hospitality
Kerrville, TX
08.2022 - Current
- Delivered exceptional service at Aramark, fostering strong customer relationships.
Enhanced client satisfaction through effective transaction processing and engagement strategies.
Optimized operations in fast-paced environments to improve overall service delivery. - Sustained clean and organized checkout areas to elevate customer experience.
Office Manager
Tremper Plumbing
Kerrville, TX
07.2017 - 10.2020
- Streamlined daily office operations to enhance workflow efficiency.
- Managed accounting processes, including payables and receivables, payroll, and tax forms.
- Filed accurate reports with TWC and other government agencies and insurance providers.
- Coordinated schedules for plumbing technicians and administrative personnel to optimize resource allocation.
- Maintained organized records and files to ensure accessibility and compliance.
Administrative Assistant
Randstand Staffing
Austin , TX
01.2007 - 06.2011
- Managed document preparation and data entry to ensure accuracy and consistency.
- Assisted site manager with daily operations, supporting 180-200 employees with inquiries.
- Recognized as an efficient troubleshooter, prompting employees to request a dedicated recognition day, in my honor.
- Collaborated with academic representatives from various states and publishing companies on project initiatives.
Accounting Coordinator
Wyncom Inc.
Lexington , KY
10.1995 - 01.2000
- Maintained accurate financial and client accounts with daily reconciliation.
- Provided exceptional customer service especially, following the regular transfer of dissatisfied clients from the call center.
- Trained as a registrar for participants in '99, and served as site manager for the Amarillo, Texas, teleconference sponsored by Wyncom, Inc. in 2001.
Education
Legal Studies/Paralegal
Brazos College of Business
Conroe TX09-2004
Skills
- Relationship management
- Conflict resolution
- Hospitality services
- Training and onboarding
- Multitasking and organization
- Professionalism and courtesy
- Fraud prevention
- Scanner operations
- Cash management
- Document preparation
- Order fulfillment
- POS systems expertise
- Verbal and written communication
- Effective trouble shooter/problem solver
- Empathy and patience
- Customer service excellence
- Computer software proficiency
Timeline
Cashier/Customer Service Representative
Aramark Hospitality
08.2022 - Current
Office Manager
Tremper Plumbing
07.2017 - 10.2020
Administrative Assistant
Randstand Staffing
01.2007 - 06.2011
Accounting Coordinator
Wyncom Inc.
10.1995 - 01.2000
Legal Studies/Paralegal
Brazos College of Business