Sharon Wade Harrelson
Mebane
Summary
Dynamic professional with extensive experience in patient financial engagement at UNC, specializing in insurance verification and customer service. Proven ability to manage operations and train staff, resulting in enhanced client retention and satisfaction. Expertise in financial analysis and effective communication, dedicated to delivering exceptional service and fostering strong relationships.
Overview
35
35
years of professional experience
Work History
Patient Financial Engagement
UNC
Chapel Hill
09.2022 - Current
- Collected point-of-service payments (cash, credit card, check) for ED co-pays, deductibles, coinsurances, pre-payments, and balance collections, contributing to effective revenue cycle management.
- Verified insurance eligibility online at registration and entered insurance plan data accurately.
- Obtain patient representative on all required forms (General Consent for Treatment, Important Message for Medicare/Tricare)
- Assure the completeness and accuracy of required registration documents including voluntary/ involuntary admissions for each patient medical record.
- Responded to customer requests and inquiries, enhancing overall patient satisfaction and engagement.
- Assisted customers in identifying their needs to enhance service quality.
- Updated and maintained databases with current information.
- Complies with all UNC corporate policies, HIPAA regulatory guidelines and departmental policies regarding the privacy and confidentiality of patient care.
Licensed beautician and hair stylist
Signature Hair Salon
01.2013 - Current
- Cultivated customer relationships through targeted outreach efforts, enhancing client retention.
- Maintains a consistent relationship with client.
- Performs hair style consultation.
- Trained newly hired beauticians to achieve licensure and enhance service quality.
- Engaged in continuing education and training to stay updated on trends and techniques.
- Sustains safety standards and cleanliness.
Customer Service Associate
Rack Room Shoes, INC
01.2011 - Current
- Trained new employees on operational procedures and customer service standards.
- Performed clerical tasks while delivering excellent customer service to clients.
- Maintained accurate records of replenishment orders while providing courteous and friendly customer interactions.
- Replenished merchandise and organized product displays to enhance inventory presentation.
- Managed warehouse operations, ensuring efficient stock organization and retrieval.
- Inventory control representative.
- Stand for extended periods of time to endure these activities.
- Be detailed, attractive, and attach serial numbers and price tags to the right products.
Emergency Telecommunications Specialist/Dispatch
UNC
01.2019 - 09.2022
- Logging calls regarding patient information (transfers, emergencies, etc.)
- Retrieved and relayed critical information from departments and supervisory fields.
- Answered interdepartmental calls, connecting inquiries to appropriate resources.
- Monitored patients in behavioral units to ensure safety and well-being.
- Keep accurate records of replenishment orders and interact with customers in a courteous and friendly manner.
Owner operator of Hair Salon
Cater to you Hair Salon
01.1991 - 01.2013
- Managed daily operations of a full-service hair salon.
- Supervised and trained staff on customer service techniques.
- Developed and maintained strong client relationships for repeat business.
- Led 5 staff members, training new beauticians to achieve licensing.
Education
Associate Degree - Cosmetology
Alamance Community College
01.1991
Graduate -
Cummings High School
Burlington, NC01.1988
Skills
- Patient billing and insurance verification
- Financial analysis
- Customer service and client interaction
- Managerial experience
- Inventory management
- Dependability
- Effective communication
Hobbies and Interests
- 1991 NC Licensed Cosmetologist
- Volunteer Experience or Leadership
- Excellent Managerial, Training and Stock Skills
- Enjoy going to church, sports and cooking.
References
References upon request
Timeline
Patient Financial Engagement
UNC
09.2022 - Current
Emergency Telecommunications Specialist/Dispatch
UNC
01.2019 - 09.2022
Licensed beautician and hair stylist
Signature Hair Salon
01.2013 - Current
Customer Service Associate
Rack Room Shoes, INC
01.2011 - Current
Owner operator of Hair Salon
Cater to you Hair Salon
01.1991 - 01.2013
Associate Degree - Cosmetology
Alamance Community College
Graduate -
Cummings High School