Sharon Watkins-Crockett
Celina,Oh
Summary
Dedicated Member Service Representative with expertise in building a strong customer base. Committed to forming strong relationships as well as customer/member experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Member Service Representative
GLHPHNorth (YMCA)
Celina, OH
03.2022 - Current
- Provided exceptional customer service, addressing member inquiries and resolving issues promptly.
- Maintained accurate membership records and processed transactions efficiently.
- Assisted in onboarding new members, ensuring a smooth registration service.
- Holding events for member to make their experiences better.
Transportation Driver
RS Transportations
Celina, OH
06.2019 - 03.2022
- Coordinated efficient routes to avoid delays and optimize schedules.
- Demonstrated excellent time management skills, consistently meeting tight deadlines and maintaining punctuality for all scheduled routes.
- Communicated effectively with customers regarding shipment statuses, delays, or any other pertinent information.
Education
Associate of Science - Criminal Justice
Edison State Community College
Piqua, OH05-2009
Skills
- Impeccable customer service
- Relationship building
- Detail oriented
- Customer support
- Transaction processing
- Dispute resolution
- Positive attitude
- Complaint handling
- Running day to day operations
- Member account management
- Service upselling
- Document processing
Certification
- Certified CPR
Timeline
Member Service Representative
GLHPHNorth (YMCA)
03.2022 - Current
Transportation Driver
RS Transportations
06.2019 - 03.2022
Associate of Science - Criminal Justice
Edison State Community College