Sharon Wells
Lowell
Summary
Dynamic Consumer Care Specialist with Keurig Dr. Pepper Snapple Group, recognized for enhancing customer satisfaction through exceptional complaint handling and active listening. Proven ability to foster trust and loyalty while streamlining communication across channels. Skilled in Microsoft Office and dedicated to continuous improvement in service delivery.
Professional in consumer services prepared to excel in customer care roles. Brings valuable experience in addressing client needs and ensuring satisfaction. Known for team collaboration and adaptability to changing demands. Proficient in communication and problem-solving, with reliable and results-oriented approach.
Overview
20
20
years of professional experience
Work History
Consumer Care Specialist
Keurig Dr. Pepper Snapple Group
06.2005 - 05.2025
- Participated in ongoing training sessions to stay current on industry trends, product updates, and customer service best practices.
- Improved company reputation by providing exceptional service to consumers, leading to positive reviews and recommendations.
- Responded promptly to escalated calls from dissatisfied customers, diffusing tense situations through active listening skills and problem-solving abilities.
- Enhanced customer satisfaction by addressing and resolving consumer concerns in a timely manner.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Demonstrated empathy towards customers experiencing difficulties, fostering trust and loyalty with the brand.
- Streamlined communication with customers through efficient use of email, chat, and phone support channels.
Education
Business
Tyngsborough High
Tyngsboro, MASkills
- Complaint handling
- Call center experience
- Teamwork
- Teamwork and collaboration
- Reliability
- Computer skills
- Phone etiquette
- Microsoft office
- Data entry
- Self motivation
- Administrative and office support
Timeline
Consumer Care Specialist
Keurig Dr. Pepper Snapple Group
06.2005 - 05.2025
Business
Tyngsborough High
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