Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kirsten Litwicki

Franksville,WI

Summary

Detail-oriented professional with expertise in loan underwriting and regulatory compliance, skilled in communication and organizational growth. Proven ability to build strong interpersonal relationships and provide exceptional customer service. Eager to leverage these skills to excel in a new role, contributing effectively to team success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Consumer Care Specialist

Whirlpool Insinkerator
08.2025 - Current
  • Managed high-volume calls, ensuring accurate information delivery and customer satisfaction.
  • Resolved customer inquiries through effective communication and problem-solving strategies.

Direct Loan Representative

Guardian Credit Union
07.2023 - 08.2025
  • Reviewed and prepared loan documents to ensure accuracy and compliance with government regulations.
  • Performed detailed analysis of account information to determine appropriate resolution strategies.
  • Utilized strong organizational skills while managing high volume workload efficiently.
  • Collaborated with internal departments such as accounting or legal team when necessary.

Lead Member Service Representative

Guardian Credit Union
12.2021 - 07.2023
  • Processed customer transactions accurately and efficiently, ensuring compliance with banking policies.
  • Managed cash drawer, balancing daily transactions and minimizing discrepancies.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.

Shift lead

Starbucks
07.2018 - 11.2021
  • Addressed customer complaints promptly with professionalism and courtesy.
  • Complied with company standards and policies, setting example for team members.
  • Coordinated daily tasks and assigned duties to staff members in accordance with company policies.

Education

High School Diploma -

South Milwaukee High School
South Milwaukee, WI
07.2018

Skills

  • Strong communication skills
  • Organizational growth
  • Interpersonal relationship building
  • Regulatory compliance
  • Loan underwriting expertise
  • Customer service-focused
  • Computer system proficiency

Certification

  • National Mortgage Licensing System - NMLS
  • Notary Public

Timeline

Consumer Care Specialist

Whirlpool Insinkerator
08.2025 - Current

Direct Loan Representative

Guardian Credit Union
07.2023 - 08.2025

Lead Member Service Representative

Guardian Credit Union
12.2021 - 07.2023

Shift lead

Starbucks
07.2018 - 11.2021

High School Diploma -

South Milwaukee High School

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