Victoria Nattee
Kalamazoo,MI
Summary
Experienced and educated professional seeking a challenging position that allows utilization of developed abilities. Seeking an opportunity that promotes professional growth and fosters personal development. Committed to excellence, ready to contribute skills and expertise to make a significant impact in a dynamic work environment.
Overview
20
20
years of professional experience
Work History
Senior Specialist/Consumer Care
Whirlpool Corporation
02.2010 - Current
- Made outbound calls to consumers for escalated issues
- Process incoming emails for orders within 24hrs
- Work with Inventory Management, Service Engineering
- Handle all incoming escalated issues from Upper Management
- Work daily with Sales Managers, Field Service Managers, Service Companies
- Ability to process US, International Orders
- Work with our warehouse on shipments
- Assist Supervisor as needed with all other daily requests
- Run monthly phone report using Genesys System
- SPOC for a major retail store
- Process Parts orders for Employees
- Handled inbound calls from Business Partners
- Maintain relationship with Internal Whirlpool Employees to ensure orders are processed
- Maintain daily workload tracking orders, parts availability
- Daily research for parts using Parts Smart and other programs for Trade Partner
- Created SOP’s for job functions
Customer Service Representative
Aerotek / Whirlpool
11.2007 - 02.2010
- Handled inbound calls from consumers requesting parts and availability
- Performed all aspects of customer service satisfaction daily
- Effectively processed returns in a timely manner
- Processed incoming mail orders
- Updated Customers information in Siebel System
Administrative Assistant
Vacation Travel Club
02.2005 - 10.2007
- Maintain member's personal records
- Handled customer inquiries and solved billing problems
- Assisted with shipments of travel packages, processed shipment labels for UPS/USPS
Education
High School Diploma -
Coloma High School
Coloma, MIBusiness Administration
Lake Michigan College
Benton Harbor, MIBusiness Administration
Kalamazoo Valley Community College
Kalamazoo, MISkills
- Strong Communication Skills
- Detail-oriented
- Self-motivated
- Quick learner
- Strong interpersonal skills
- Computer knowledge in Excel
- Microsoft Word
- SAP/NPD
- ECRM
- AS400
- TPX
- Parts Smart
- SharePoint
Professional Objectives
Motivated and detail-oriented professional with over 10 years of experience in customer care, order management, and cross-functional collaboration. Seeking a role where I can leverage my strong communication, problem-solving, and leadership skills to improve processes, enhance customer satisfaction, and contribute to team success. Eager to grow professionally in a dynamic and supportive environment.
Timeline
Senior Specialist/Consumer Care
Whirlpool Corporation
02.2010 - Current
Customer Service Representative
Aerotek / Whirlpool
11.2007 - 02.2010
Administrative Assistant
Vacation Travel Club
02.2005 - 10.2007
Business Administration
Lake Michigan College
Business Administration
Kalamazoo Valley Community College
High School Diploma -
Coloma High School
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