Sharon White
Houston,TX
Summary
Dedicated Licensed Professional Specialist with 2 years of experience and over 20 years in customer service. Demonstrates strong work ethic, adaptability, and exceptional interpersonal skills. Delivers outstanding support while working independently and readily acquires new skills to meet challenges.
Overview
15
15
years of professional experience
Work History
LPS II
Department of Public Safety
HOUSTON, TX
08.2024 - Current
- Resolved customer issues with knowledgeable and friendly service to promote high satisfaction.
- Identified needs of customers promptly and efficiently.
- Reviewed and processed license and permit applications to facilitate timely approvals.
- Approve license and permit applications. Meets and screens applicants. Administers written and visual tests. Prepares application forms and collects license application fees.
- Ensuring compliance with applicable policies, administrative codes and statutes.
- Utilized various software and tools to streamline processes and optimize performance.
- Facilitated clear and efficient communication with external and internal customers.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Developed innovative ideas and solutions that improved team performance and outcomes.
- Assist with Homebound customers. CDLIS, CCKE, Enforcement Compliance Works under general supervision.
Team Lead/ Accounting Clerk II
Harris County District Clerk
Houston, USA
05.2017 - 09.2022
- Reduced financial discrepancies by accurately managing accounting documentation.
- Verified and posted account transactions to ensure accuracy in check preparation and ledger maintenance.
- Prepared and maintained expense and income accounts.
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Utilized automation system to process payments and invoices to streamline transactions.
- Compiled audit reports for expenditures, profits, and losses to support financial transparency and compliance.
- Implemented corporate collections policy in alignment with cross-functional objectives throughout billing and account management.
- Utilized PeopleSoft software to manage and track employee data.
- Coordinated logistics for county events to enhance community engagement.
Customer Service Representative
United Health Group, USA
Houston, USA
10.2013 - 07.2015
- Enhanced customer satisfaction through effective problem resolution with knowledgeable, friendly service.
- Answered incoming calls from patients, providers & insurance companies
- Used probing questions to identify service needs and accurately input information into electronic systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed claims to verify medical records and documentation required for claim payment.
- Followed HIPAA guidelines to ensure patient confidentiality and compliance
Medical Billing Specialist
Benefit Recovery
Houston, USA
11.2012 - 08.2013
- Prepared and submitted clean claims to various insurance companies electronically
- Successfully prepared, reviewed, and sent patient statements
- Identified errors and re-filed denied or rejected claims promptly to minimize payment delays
- Reviewed accounts for assignment potential and recommended tailored payment plans for patients
- Followed HIPAA employee manual guidelines
- Protected patient confidentiality by adhering to HIPAA guidelines
- Engaged in educational activities and attended monthly staff meetings to enhance team knowledge
Referral Coordinator/ Front Desk Receptionist
Total Concept Home Health Agency
Houston, USA
03.2012 - 04.2012
- Coordinated and dispatched physician orders and referrals to ensure timely patient care
- Managed incoming calls on multi-line telephone system, providing accurate information and directing inquiries to appropriate personnel
- Completed admit packets and new patient reports
- Input 485's (plan of care), re-cert oasis, and telephone orders-put in Lewis (Prompt 8)
- Accurately typed case conferences in a timely manner
- Monitored physician log entries for accuracy and completeness
- Logged in notes for SN and PT
- Provided comprehensive administrative support by managing document organization, facilitating communication, and optimizing team schedules
Medical Office Clerk
Atwell Medical Center
Houston, USA
01.2012 - 03.2012
- Assisted with referrals and prepared accurate medical records to support patient care.
- Reviewed and updated patient charts
- Scheduled appointments for patients via phone and in person.
- Ensured timely review of lab reports by physicians and distributed results to enhance patient communication.
- Coordinated with Medicare, Medicaid, and private insurance providers to resolve billing issues efficiently.
- Created and managed records in the database for new patients
- Maintained confidentiality of records relating to clients' treatment
Education
GED -
Houston ISD
Houston, TX05-2023
Associates - Business Administration And Management
Southern New Hampshire University
Hooksett, NH08-2026
Skills
- Invoicing and Billing
- Invoice collections
- Accounts management
- Financial Reporting
- Record Reconciliation
- Financial Recordkeeping
- Month-End Documentation
- Data Management
- QuickBooks
- State compliance
- Federal compliance
- Compliance Procedures
- Compliance enforcement
- Fraud Prevention
- Data Compliance
- Account Evaluation
- Customer Support
- Customer service
- Answering phones
- Data entry
- Document processing
- Time management
- Effective communication
- Problem solving
- Team collaboration
- TEAMS
- Computer
- Word
- Excel
- PowerPoint
- Outlook
- DLS System
- Capps System
- SAVE
- Cadence Bank
- BDEC
- Auto Test
- OTC
- Suspension/ Revocations
- MRDL
- R/T
- SSI Real ID Training
- Regulatory Knowledge
- Internal audits
- Bookkeeping
- Processing
- PDPS
- DACH
- APPLUS
- PowerPoint
- Outlook
Timeline
LPS II
Department of Public Safety
08.2024 - Current
Team Lead/ Accounting Clerk II
Harris County District Clerk
05.2017 - 09.2022
Customer Service Representative
United Health Group, USA
10.2013 - 07.2015
Medical Billing Specialist
Benefit Recovery
11.2012 - 08.2013
Referral Coordinator/ Front Desk Receptionist
Total Concept Home Health Agency
03.2012 - 04.2012
Medical Office Clerk
Atwell Medical Center
01.2012 - 03.2012
GED -
Houston ISD
Associates - Business Administration And Management
Southern New Hampshire University