Amber Hawkins
Conroe,TX
Summary
Dynamic professional with experience at the Texas Department of Criminal Justice, excelling in investigative techniques and case management. Proven ability to analyze evidence and develop comprehensive reports, ensuring compliance and enhancing operational efficiency. Adept at customer service, fostering positive relationships while resolving complex inquiries effectively.
Overview
17
17
years of professional experience
Work History
Investigator II/Caseworker II
Texas Department of Criminal Justice, TDCJ
Huntsville, Texas
11.2022 - 04.2024
- Conducted investigations into inmate incidents and complaints.
- Gathered evidence and documented findings for case reviews.
- Analyzed reports and statements for inconsistencies or violations.
- Interviewed witnesses and involved parties to collect information.
- Maintained accurate records of all investigative activities performed.
- Ensured compliance with state regulations during investigations.
- Organized and maintained files of all investigative activities.
- Developed case plans and conducted comprehensive investigation tactics to obtain necessary evidence.
Administrative Assistant
Milton Tractor Service
Conroe, TX
08.2007 - 08.2022
- Managed incoming calls and routed them to appropriate personnel efficiently.
- Processed invoices for payment from vendors supplying goods or services to the owner.
- Supported project management tasks, tracking deadlines, and deliverables efficiently.
- Maintained confidential files related to project records or other sensitive information.
- Managed projects by researching topics, organizing data, and summarizing findings.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Supported budget tracking and expense reporting for projects.
- Conducted research to gather information for project planning and execution.
- Monitored project progress and identified potential issues for resolution.
- Provided administrative support to the project team, including scheduling meetings, coordinating travel, email, phone, invoices, and ordering supplies.
- Managed project calendars, adjusting timelines and ensuring adherence to deadlines.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties
- Developed and updated project plans to document objectives, technologies, schedules, and funding.
Customer Support Specialist
Verizon
Magnolia, Texas
01.2010 - 01.2011
- Resolved customer inquiries by utilizing product knowledge and troubleshooting techniques.
- Provided exceptional customer service through phone, email, and chat support.
- Documented customer interactions in the internal ticketing system for future reference.
- Assisted customers with order processing and account management tasks efficiently.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Audited customer account information to identify issues and develop solutions.
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
Education
Associate of Science - Criminology
Lone Star College
Houston, TXSkills
- Investigative techniques
- Evidence analysis
- Case management
- Report writing
- Data organization
- Customer service
- Data review
- Surveillance techniques
- Evidence collection
- Records handling
- Research
- Project management
- Administrative support
- File management
- Billing and invoicing
- Customer support
- Complaint handling
Accomplishments
- Dean's List - Top 10% - Lone Star College
Timeline
Investigator II/Caseworker II
Texas Department of Criminal Justice, TDCJ
11.2022 - 04.2024
Customer Support Specialist
Verizon
01.2010 - 01.2011
Administrative Assistant
Milton Tractor Service
08.2007 - 08.2022
Associate of Science - Criminology
Lone Star College