Isabel Hoffmann
Austin,TX
Summary
Detail-oriented and discreet investigative professional with three years of experience conducting sensitive investigations for Child Protective Services. Adept in interviewing, evidence gathering, reporting, and collaborating with legal and law enforcement entities. Background as an executive-level personal assistant has honed organization, discretion, and communication skills. Committed to integrity and driven to protect organizations through ethical, thorough investigations and compliance work.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Child Protective Service Investigator II
Department of Family & Protective Services
Austin, TX
08.2022 - Current
- Conduct high-stakes investigations into abuse and neglect allegations, gathering evidence through interviews, home visits, documentation, and collaboration with law enforcement.
- Manage large caseloads while meeting strict legal timelines and procedural standards.
- Prepare and submit detailed investigative reports and affidavits for court proceedings; regularly testify under oath.
- Handle confidential and emotionally sensitive information with professionalism and discretion.
- Demonstrate excellent judgment in assessing risk and determining safety interventions.
Personal Assistant
Director of Education at University of Arkansas
Fayetteville, AR
09.2021 - 06.2022
- Supported high-level administrator with scheduling, correspondence, and project coordination.
- Handled logistics for events and engagements, ensuring smooth coordination between departments and external contacts.
Customer Service Specialist
Chic-Fil-A
Fayetteville, AR
09.2020 - 04.2021
- Provided excellent customer service in a fast-paced environment while adhering to food safety and operational standards.
- Demonstrated teamwork, efficiency, and conflict resolution during high-volume shifts.
- Gained firsthand experience in customer interaction and maintaining professionalism under pressure.
Education
Bachelor of Arts - Communication, Minor in Legal Studies
University of Arkansas
Fayetteville, AR05-2022
Skills
- Investigative Techniques
- Evidence Gathering
- Report Writing & Documentation
- Drafting and Finalizing Affidavits
- Risk Assessment
- Case Management
- Confidentiality & Professional Ethics
- Legal & Policy Compliance
- Time Management & Prioritization
- Microsoft Office Suite, Case Management Systems
Leadership & Mentorship
Certified CPS Mentor – April 2025 – Present
- Assigned proteges and responsible for training, coaching, and evaluating new investigators.
- Provide real-time guidance on investigative practices, policy interpretation, and case documentation.
- Serve as a role model for professional standards and case decision-making in high-risk environments.
Accomplishments
- Magna Cum Laude associated with University of Arkansas- Graduating with a cumulative GPA of 3.8-3.89.
- Athens Scholar associated with University of Arkansas- Awarded to the top 15% of graduating Communication students.
Certification
- Completed Trauma-Informed Care Training
- Certified Level 2 Investigator for Child Protective Service Investigations
- Certified Mentor for Child Protective Service Investigations
Languages
Spanish
Limited
References
References available upon request.
Timeline
Child Protective Service Investigator II
Department of Family & Protective Services
08.2022 - Current
Personal Assistant
Director of Education at University of Arkansas
09.2021 - 06.2022
Customer Service Specialist
Chic-Fil-A
09.2020 - 04.2021
Bachelor of Arts - Communication, Minor in Legal Studies
University of Arkansas
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