Jocelyn Hurtado
Denton,TX
Summary
I am a dedicated and compassionate human services professional with over 2 years of experience as a Child Protective Services Investigator for the State of Texas. Skilled in conducting comprehensive risk assessments, managing high-risk cases, crisis intervention, and coordinating services for vulnerable children and families. Proven ability to collaborate with health care providers, community resources, law enforcement, and multidisciplinary teams to ensure child safety and well-being. Strong background in case management, documentation, conflict resolution, and developing effective care plans in fast-paced, high-pressure environments. Committed to delivering quality care coordination, advocating for clients, and achieving positive outcomes through effective communication and resource management.
Overview
9
9
years of professional experience
Work History
Child Protective Service Investigator II
Texas Department of Family and Protective Services
10.2023 - Current
- Conducted investigations into allegations of child abuse and neglect, gathering evidence through interviews, home visits, and collaboration with law enforcement and community partners
- Assessed risk and safety factors to determine the immediate and long-term needs of children and families
- Assisted in helping over hundreds of families
- Cross trained in both Investigations and Alternative Response cases
- Leadership position in my unit and assisting my team when needed
- Prepared comprehensive case documentation and testified in court proceedings as needed
Inside Out Prison Exchange Program
University of Noth Texas
Bridgeport, TX
08.2022 - 04.2023
- Part of a group of 18 students from the University who went to Bridgeport Correctional Center every week to partake in a class with 18 other incarcerated individuals
- Learn both sides of the system, the experiences that the incarcerated individuals had of the system vs what students in higher education are learning about the criminal justice system
- Discussing hard and real topics about our system with my fellow classmates
- This class broke down the barriers and stereotypes of incarcerated individuals and I was able to see them as my fellow classmates and lifelong friends
Head Training FOH Ambassador
Grimaldi's Pizzeria Restaurant
Highland Village
05.2022 - 09.2023
- New store opening ambassador
- Supported operations opening for two new restaurant locations for the company (Legacy, TX and Huntsville, AL)
- Developed training tools for new hires
- Established positive and strong connections with coworkers and guests
- Public speaking
- Working alongside corporate employers and gaining strong relationships
Bar Ambassador
Grimaldi's Pizzeria Restaurant
Highland Village
06.2020 - 09.2023
- High-quality guest service for both food and bar services
- Multitasking bar drinks, guests, tables, and take out orders while keeping an organized space
- Maintaining regular guest through positive experiences and energy
- Training new hires and managers in training correctly and sufficiently
Server Ambassador
Grimaldi's Pizzeria Restaurant
Highland Village
01.2020 - 06.2020
- Establishing positive attitude and relationships with my guests and coworkers
- Multitasking multiple tables and orders under a fast-paced environment
- Attention to detail
- Active listening
Food Prep Worker
Grimaldi's Pizzeria Restaurant
Highland Village
07.2018 - 05.2019
- Worked on preparing appetizers, salads and desserts
- Served high quality foods to guests
Front of House Worker
McAlister's Deli
07.2017 - 09.2018
- Taking customers orders and serving food
- Ensuring high quality dining services
- Training and leading other employees
Education
Bachelor of Science - Criminal Justice
University of North Texas
Denton, TX05.2023
Bachelor of Science - Psychology
University of North Texas
Denton, TX05.2023
Skills
- Interview techniques
- Detailed report writing
- Risk analysis
- Investigation management
- Courtroom testimony
- Family assessment
- Community networking
- Teamwork and cooperation
Timeline
Child Protective Service Investigator II
Texas Department of Family and Protective Services
10.2023 - Current
Inside Out Prison Exchange Program
University of Noth Texas
08.2022 - 04.2023
Head Training FOH Ambassador
Grimaldi's Pizzeria Restaurant
05.2022 - 09.2023
Bar Ambassador
Grimaldi's Pizzeria Restaurant
06.2020 - 09.2023
Server Ambassador
Grimaldi's Pizzeria Restaurant
01.2020 - 06.2020
Food Prep Worker
Grimaldi's Pizzeria Restaurant
07.2018 - 05.2019
Front of House Worker
McAlister's Deli
07.2017 - 09.2018
Bachelor of Science - Criminal Justice
University of North Texas
Bachelor of Science - Psychology
University of North Texas