Andrea Hebb
Tyler
Summary
Results-driven professional with extensive experience in child protection and real estate. Skilled in relationship building and problem-solving, contributing to enhanced client satisfaction and successful case management outcomes.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Child Protective Investigator
Texas Department Of Family And Protective Services
Tyler
11.2024 - Current
- Interviewed children, families, and witnesses to gather critical information.
- Prepared detailed reports documenting findings and recommended actions.
- Investigated each child's living environment to determine whether home was safe or presented risks.
Real Estate Assistant/Office Manager
Kimko Self Storage
Lincoln
05.2013 - 07.2017
- Maintained organized records of properties, transactions, and client interactions.
- Prepared documents for real estate transactions and ensured compliance with regulations.
Area Sales Manager
First American Home Warranty
08.2012 - 05.2013
- Managed regional sales strategies to enhance customer engagement and retention.
- Coordinated with marketing teams to align promotional activities with sales goals.
Front Office Coordinator/Administrative Assistant
INA Group/McCombs Commercial Realty Charter Title
01.2011 - 08.2012
- Maintained accurate records of client interactions and services provided.
- Facilitated communication between departments to streamline projects and tasks.
Manager/Staffing Consultant, Owner
Express Employment Professionals
11.2007 - 04.2010
- Coordinated marketing strategies to increase visibility and attract new guests.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Residential Real Estate Broker
Coldwell Banker Residential Brokerage
12.1997 - 04.2010
- Facilitated property transactions for residential clients.
- Cultivated strong relationships with clients to enhance customer satisfaction and loyalty.
- Guided buyers and sellers through complex real estate processes and negotiations.
Manager
Oaklea Mansion Bed & Breakfast
04.1997 - 10.1997
- Managed daily operations of a historic bed and breakfast.
- Coordinated booking schedules and guest check-ins efficiently.
- Developed marketing strategies to promote the bed and breakfast's unique offerings.
Child Protective Specialist
Texas Department of Protective and Regulatory Services
03.1994 - 04.1997
- Documented case notes and reports in accordance with state regulations and policies.
- Engaged with community resources to support families in crisis situations.
- Monitored compliance with legal mandates during investigations and proceedings.
- Advocated for children's rights during court hearings and legal processes.
Education
Bachelor of Arts - Psychology
University of Texas at Tyler
Skills
- Interview techniques
- Report writing
- Risk assessment
- Case management
- Child advocacy
- Compliance monitoring
- Client interaction
- Problem solving
Certification
Real Estate Agent, Texas
Timeline
Child Protective Investigator
Texas Department Of Family And Protective Services
11.2024 - Current
Real Estate Assistant/Office Manager
Kimko Self Storage
05.2013 - 07.2017
Area Sales Manager
First American Home Warranty
08.2012 - 05.2013
Front Office Coordinator/Administrative Assistant
INA Group/McCombs Commercial Realty Charter Title
01.2011 - 08.2012
Manager/Staffing Consultant, Owner
Express Employment Professionals
11.2007 - 04.2010
Residential Real Estate Broker
Coldwell Banker Residential Brokerage
12.1997 - 04.2010
Manager
Oaklea Mansion Bed & Breakfast
04.1997 - 10.1997
Child Protective Specialist
Texas Department of Protective and Regulatory Services
03.1994 - 04.1997
Bachelor of Arts - Psychology
University of Texas at Tyler
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